SREENIJA POTTLADURTHI
Trust & Safety Associate
Hyderabad,TS
Summary
Proven Trust & Safety Associate at Accenture, adept in applying technical expertise and analytical skills to resolve complex advertising issues, enhancing customer satisfaction. Excelled in data visualization with tools like Power BI, and demonstrated exceptional communication and problem-solving abilities, significantly contributing to team success and operational efficiency.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Trust & Safety Associate
Accenture
07.2022 - Current
- Applying technical expertise to investigate and resolve a variety of issues with social media client's integrated advertising solutions to ensure smooth customer experience.
- Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
- Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
- Partner with product support group specialists to identify solutions to advertising bugs and product confusion.
- Investigating and prioritizing several advertising issues each day while delegating and escalating issues to ensure our client a swift resolution.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
MBA - Human Resources
JNTU
Visakhapatnam, India 04.2001 -
Skills
TECHNICAL SKILLS
LANGUAGES
- MSQL
DATA VISUALIZATION
- MS Excel
- Power BI
- Tableau
CONCEPTS
- Business Analytics
- Statistics
- Business Intelligence
- Data Pre-Processing
- Exploratory Data Analysis
- Data Visualization
SOFT SKILLS
- Communication
- Leadership
- Team building
- Time Management
- Problem-solving abilities
- Attention to detail
- Analytical Skills
PROFESSIONAL TRAINING
Data Analyst Certification from ExcelR Solutions - A Training Division of EXCELR SOLUTIONS
My Learnings:
- Mastered KPI interpretation, creating impactful dashboards.
- Excelled in end-to-end data handling, specializing in big data cleaning, analysis, and Power BI visualization.
- Proficient in building Tabular Data Models using Power Pivot, with MySQL and SQL Query skills.
- Adaptable across various Data Analytical tools, including Excel, Power BI, MySQL, Tableau, Python, and R, recognized for secure data practices and creative visualization skills.
Certification
“ExcelR Solutions” Data Analytics
Timeline
Trust & Safety Associate
Accenture
07.2022 - Current
MBA - Human Resources
JNTU
04.2001 -
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