AIG Analyst Services India Private Ltd. (CRBG)/ Accenture India Pvt ltd
10.2015 - Current
Leveraged skills in steering the entire gamut of operations related to Insurance/Reinsurance Accounting end-to-end processes for the US Life, Annuity, and Retirement Market.
Administered daily reinsurance transactions in the US Life, Annuities, and Retirement domain, including premium processing, claims suspense monitoring, reinsurance accounting, and financial reporting.
Prepared complex premium snapshots for management approval to facilitate payments to reinsurers.
Reviewed daily claims to ensure compliance with treaty conditions and provided approval for sending notices to reinsurers (INOD and RFP processes).
Monitored the daily INOD robotics process.
Reviewed daily, weekly, and monthly close activities.
Reviewed high- and low-dollar invoices in SAP EP1.
Reviewed daily and monthly accrual journal entries (JEs).
Monitored smooth User Acceptance Testing (UAT) on SAP/HANA.
Monitored the smooth implementation of SAP/HANA.
Led monthly India staff meetings with the onshore team.
Conducted weekly stakeholder calls with all relevant areas.
Conducted monthly client calls to resolve payment-related queries with Swiss Re.
Monitored monthly KPIs (Turnaround Time & Accuracy) and reported them to stakeholders.
Monitored the common mailbox for client escalations and responded within 24 hours.
Monitored the completion of audit requests and oversaw coordination of responses to internal and external auditors.
Reviewed monthly and quarterly Blackline accounts.
Rolled out quarterly stakeholder surveys and implemented action plans to address feedback received.
Supported continuous improvement activities.
Facilitated the transition of new projects from onshore by conducting FTE capacity analysis.
Identified high achievers and recognized them through reward and recognition programs.
Updated SOPs quarterly and ensured signoff from the onshore team.
Finalized year-end discussions with managers by calibrating employee performance at the team level.
Conducted one-on-one meetings with assistant managers on a weekly basis and set targets accordingly.
Met with the quality team to ensure effective implementation of all proposed automation ideas.
Team Size: 18 (directly reporting 5 people - Assistant managers)
Led financial analysis and reporting processes to enhance accuracy and streamline operations.
Managed risk assessments and compliance reviews, ensuring adherence to regulatory standards.
Developed financial models that supported strategic decision-making and optimized resource allocation.
Collaborated with cross-functional teams to drive process improvements and increase operational efficiency.
Spearheaded initiatives to automate financial reporting, reducing manual errors and processing time.
Conducted variance analysis to identify trends, informing budgeting and forecasting efforts.
Mentored junior staff in financial principles and best practices, fostering professional development.
Implemented training programs that improved team performance and enhanced knowledge sharing.
Created and verified invoices.
Assistant Vice President
Swiss RE Shared Services India Pvt. Ltd.
10.2004 - 10.2015
Planned and recruited new staff and internal staff; executed plans for R&R to elevate the team’s performance to the next level.
Examined the progress on the trainings delivered to the team by gathering feedback on the program success; ensured a transparent review of acquired talent in the company.
Provided charge on Insurance, Reinsurance, Products, Underwriting and so on.
Conducted third party survey for measuring employee satisfaction by analyzing the data and presenting it to the senior management initiatives towards enhancing efficiency levels.
Key Clients (South African client): Liberty Group, Momentum, Sanlam Life, ABSA, Old Mutual Insurance, and AON Re
Software worked on: LEIS-98, BIS, CIAL & SR Host and SICSnt
Led cross-functional teams to enhance operational efficiency, resulting in streamlined service delivery.
Developed and implemented strategic initiatives to improve risk management processes and compliance adherence.
Mentored junior staff, fostering professional growth and improving team performance through knowledge sharing.
Collaborated with stakeholders to identify opportunities for process automation, enhancing productivity and accuracy.
Managed vendor relationships to optimize service agreements, ensuring alignment with organizational objectives.
Facilitated data-driven decision-making by analyzing operational metrics and presenting actionable insights to leadership.
Coordinated training programs for staff, reinforcing compliance standards and improving overall workforce competency.
Drove continuous improvement initiatives across departments, resulting in enhanced service quality and customer satisfaction.
Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
Increased efficiency by streamlining processes and implementing new software tools for the team.
Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
Accounts Assistant
B Prashanth Hegde & Co. (Chartered Accountants)
06.2002 - 09.2003
Education
B.Com. - Accounts
APSCC
Bangalore
01-2002
Skills
TAI (Main Frame)
SAP S4 Hanna
Blackline
Iron Mountain
Change Agent
Collaborator
Communicator
Planner
Thinker
Accomplishments
Special Recognition 2017
Star Award
Lean Six Sigma- Green Belt from Benchmark
Lean Six Sigma- Black Belt from Benchmark
Certification
Certified Six Sigma Black Belt Offering 20 years of experience with enriched knowledge of Accounting Process & Insurance & Re-Insurance Accounts Processing
Core Competencies
Technical Expert
People Management
Stakeholder Management
Business Acquisition
Robotics Implementation
Team Management & Leadership
Back up Planning / Cross Training
Timeline
Reinsurance finance Associate manager
AIG Analyst Services India Private Ltd. (CRBG)/ Accenture India Pvt ltd
Customer Financial Services Administrator-associate at Fedex Express South Africa Pty LtdCustomer Financial Services Administrator-associate at Fedex Express South Africa Pty Ltd