Kurma Sreenivasa
Secunderabad
Summary
Seeking opportunity in company where I can learn new things and I can enhance my skills and personality. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Team Lead
Cognizant
04.2022 - Current
- Managing group of 15–30 employees across several processes and ensuring that the group is meeting the predetermined goals for output and quality
- Reports shared with the client and internally
- Evaluating each team's work and putting action items into place to make sure that everyone is working towards the same goals in terms of output and quality
- Oversaw very significant process of the project
- Oversaw the project's escalation process
- Implemented number of action items for the process's overall development
- Preparing a root cause analysis (using the five why technique) for all of the project's errors
- Making powerpoint presentations for the project's overall business review and participating in the bi-weekly and quarterly business reviews
Acting Team Lead
Cognizant
05.2021 - 04.2022
- Worked as an acting Team Lead with all the above said responsibilities from May 2021 – April – 2022, as the project was allocated to Cognizant, Took responsiblity in overall development during initial days of the project.
Senior Process executive
Teleperformance
10.2019 - 12.2020
- Resolving customer issues and queries through extensive web research and also phone calls (with in the set of policies and rules enclosed by the client) Responsible for resolving the customer issues and also keeping the date in the Apple Maps upto date Attempting phone call to provide most accurate information in the Maps Have an good command on existing and updated policies of the process.
Acting Team Lead
Teleperformance
12.2020 - 04.201
- Worked as Acting Team Lead by handling multiple workflows with a team of 20 – 30 associates
- Sharing multiple reports and preparing Business review slides for the project
- Worked as an acting Team Lead with all the above said responsibilities as in Cognizant.
Education
MBA - Human Resources Management
Osmania Pg And Degree College
Medak, TG01.2022
B.Tech - Computer Science And Engineering
Malla Reddy Engineering College
Medchal, TG01.2019
Mathematics Physics And Chemistry
Sri Chaitanya Junior College
Secunderabad, TG01.2015
Tenth -
St.Xavier’s Convent High School
Alwal, TG01.2013
Skills
- C,C, Java, HTML
- Windows, Mac Os
- Excel
- Team Handling
- Root Cause analysis ( Using 5 Whys )
- Mapping Tools
Languages
Hindi, Telugu, Kannada, English
Personal Information
- Father's Name: Kurma. Ramu
- Mother's Name: Kurma. Lakshmi
- Date of Birth: 06/03/1997
- Nationality: Indian
Personal Skills
Cooking
Hobbies and Interests
Cooking, Games
Truth Declaration
I hereby declare that the above mentioned details are true and correct upto my knowledge.
Timeline
Team Lead
Cognizant
04.2022 - Current
Acting Team Lead
Cognizant
05.2021 - 04.2022
Acting Team Lead
Teleperformance
12.2020 - 04.201
Senior Process executive
Teleperformance
10.2019 - 12.2020
MBA - Human Resources Management
Osmania Pg And Degree College
B.Tech - Computer Science And Engineering
Malla Reddy Engineering College
Mathematics Physics And Chemistry
Sri Chaitanya Junior College
Tenth -
St.Xavier’s Convent High School
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