Sreenivasulu N
MDM Specialist
Bengaluru
Summary
Detail-oriented Process Specialist with over 12 years of experience in Master Data Management (MDM), Data Validation, and Business Operations. Proven ability to manage complex data ecosystems using a variety of enterprise tools including SAP ECC, Service Now and IDD. Adept at resolving client and vendor data issues, supporting operational efficiency, and ensuring data quality across global teams. A dependable team player recognized for leadership, client-centric solutions, and adherence to SLA metrics.
Overview
13
13
years of professional experience
Work History
Senior Analyst
Infosys BPM Limited
03.2023 - Current
- Active member of the regional MDM team to ensure targets and metrics are achieved
- Facilitate request for adds/changes to the MDM subject areas (new fields / list of values)
- Identify and manage data clean-up projects to improve data accuracy
- Primary owner to enhance the process to audit & measure the efficiency and quality of the MDM maintenance process of team members' work.
- Master data lifecycle management (creation, updates, deletions) for vendors, customers.
- Creating the client accounts in MDM & validating client’s profile with trusted data source using Master Data Management Tools.
- Data Validation of prospects, client and vendor requests, streaming of duplicate entries or documents, verification, maintaining share point for internal and external tracking purpose, performing task as per SOP.
- Performing operational level activities by gathering external validation using D&B, GIS family tree, Hoovers, SQL Queries and the internal (Country sites and company websites) and original source.
- Manage client data validation, mass changes, and DUNS swaps via MDM and ServiceNow.
- Trained team members on data management protocols, ensuring adherence to best practices and timely task completion.
- Provided detailed weekly SLA status reports to Managers to ensure transparency and accountability on daily Tasks assigned.
- Actively participated in MDM Release Test environment cases.
- Awarded twice for outstanding support contributions.
Senior Representative – Business Operations
DELL EMC Technologies Pvt. Ltd
05.2013 - 03.2023
- Led MDM initiatives with a focus on quality control and data audit processes.
- Configured Informatica Data Director (IDD) for hierarchy management.
- Utilized tools like GAMA, D&B Hoovers, Sales force (SFDC), and Gii for client services.
- Oversaw customer master data in SAP/ECC; supported global theater operations.
- Spearheaded onboarding and training of new hires in CDCC and TMCC processes.
- Shift lead responsibilities included team queue assignment and SLA adherence.
- Provided EOQ Support and accomplishing Quarter End Activities by aligning to GRO support structure.
- Maintenance of Customer Hierarchy and Analytics of records created in Customer Master Data Base.
- Worked in rotational shifts to support different Theaters (APJ, US, EMEA)
- Aligned master data structures with industry standards to ensure compliance and relevance.
Education
MBA -
01-2011
B.Com - Computers
01-2009
Skills
Master Data Management (MDM, MDG, IDD, IMAP)
SAP ECC, SFDC, GAMA, Service Now, DSA
Service now
Strong analytical skills
Data analytics
Qualitative research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Disclaimer
I hereby declare that above furnished information is correct and true to the best of my knowledge. Date: Place: Signature (Sreenivasulu).
Timeline
Senior Analyst - Infosys BPM Limited
03.2023 - Current
Senior Representative – Business Operations - DELL EMC Technologies Pvt. Ltd
05.2013 - 03.2023
SK University - B.Com, Computers
JNTU - MBA,