Sreenu A P
Thirivananthapuram
Summary
Seasoned site Lead and talented problem solver with strong time management and technical abilities. Offering 5+ years of experience in People Transport Solutions (PTS), optimizing operations to achieve SLA Score. Skilled in logistics, fleet management, and cost optimization for efficient transportation solutions. Professional knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Lead
Mahindra Logistics Ltd (MLL Mobility-PTS)
2019.01 - Current
- Oversee day-to-day site operations ensuring efficiency and effectiveness
- Manage staff attendance and monitor end-to-end operations
- Handle customer escalations, complaints, and feedback
- Prepare fortnightly and monthly MIS and invoices
- Respond to customer emails and prepare monthly review packs.
Marketing Team Leader
Asianet Broadband
2018.01 - 2019.01
- Participated in marketing events and executed promotional activities
- Planned and drove product promotion strategies to increase brand awareness
- Developed and educated the marketing team on strategies and best practices
- Provided leadership and guidance to the team, ensuring high performance
- Interacted with clients to understand their needs and deliver solutions.
Team Leader
Aegis Customer Support Services Private Limited
2016.01 - 2018.01
- Managed and led a team of agents to meet client expectations and business objectives
- Monitored team performance, provided guidance, and fostered a positive work environment
- Handled escalation calls and ensured customer satisfaction
- Set KPIs for the team and continuously monitored quality and standards.
Assistant Inventory Controller
Kerala State Warehousing Corporation
2016.01
- Maintained stored products in a neat and orderly fashion, maximizing space effectiveness
- Reviewed, understood, and complied with all standard operating procedures
- Assisted with receiving and checking inbound supplies, ingredients, and materials for accuracy, and ensured proper placement in designated locations.
Education
BBA in Airline and Airport Management -
Bharathiar University
Diploma in Computerized Financial Accounting -
Thiruvananthapuram Cooperation IT Education
01.2017
Diploma in Certified Warehousing Expert -
ASAP Kerala (Higher Education Department of Kerala Government)
Plus Two in Commerce -
Government Higher Secondary School, Mylachal
SSLC -
Government Higher Secondary School, Mylachal
01.2014
Skills
- MS Office (Excel, Word, PowerPoint)
- Tally ERP 9
- Teamwork
- Problem Solving
- Communication
- Adaptability
- Critical Thinking
- Time Management
- Interpersonal Skills
- Team Supervision
- Resource Allocation
- Operations Management
- Mentoring and Coaching
- Quality Assurance
Certification
- Diploma in Computerized Financial Accounting
- Diploma in Certified Warehousing Expert
Languages
- English
- Malayalam
- Tamil
References
References available upon request.
Hobbies and Interests
- Drawing & Painting
- Music Listening
- News Reading
- Internet Surfing
- Reading
Timeline
Site Lead
Mahindra Logistics Ltd (MLL Mobility-PTS)
2019.01 - Current
Marketing Team Leader
Asianet Broadband
2018.01 - 2019.01
Team Leader
Aegis Customer Support Services Private Limited
2016.01 - 2018.01
Assistant Inventory Controller
Kerala State Warehousing Corporation
2016.01
BBA in Airline and Airport Management -
Bharathiar University
Diploma in Computerized Financial Accounting -
Thiruvananthapuram Cooperation IT Education
Diploma in Certified Warehousing Expert -
ASAP Kerala (Higher Education Department of Kerala Government)
Plus Two in Commerce -
Government Higher Secondary School, Mylachal
SSLC -
Government Higher Secondary School, Mylachal
- Diploma in Computerized Financial Accounting
- Diploma in Certified Warehousing Expert
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