Sreenu Madipi
GOPALAPATNAM VISAKHAPATNAM
Summary
Results-driven and highly organized Restaurant Manager with over 5 years of experience in overseeing and enhancing the operations of high-volume dining establishments. Proven track record in leading and developing teams to deliver exceptional customer service, driving sales growth, and maintaining stringent standards of health and safety compliance. Adept at managing financial performance, optimizing inventory levels. Demonstrates strong problem-solving skills, a customer-focused approach, and the ability to thrive in fast-paced, dynamic environments.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
MFC
01.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Asst.Photo Manager
Princess Cruises(Holland America Group)
01.2019 - 12.2021
- Responsible for day to day onboard Photo Operations, transactions, & Onboard Events
- Ordering stocks, Also to ensure every transaction is smooth and every customer walks out of the store without complaints.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Established efficient processes for organizing digital assets, enabling easy access and retrieval of images when needed.
- Mentored junior staff members, fostering an environment of teamwork and collaboration.
Senior Restaurant Manager
Food Lovers Food Court
07.2013 - 07.2018
- Staff Management: Recruit, train, and supervise restaurant staff, handle scheduling, and manage performance to ensure a motivated and efficient team.
- Customer Service: Oversee guest interactions to ensure high levels of satisfaction, address any complaints or issues, and maintain a welcoming and pleasant dining environment.
- Financial Management: Monitor and manage the restaurant’s budget, control expenses, analyze financial reports, and ensure profitability through effective cost management.
- Inventory Control: Oversee inventory levels, manage orders and supplier relationships, and ensure that stock is maintained while minimizing waste.
- Health and Safety Compliance: Ensure the restaurant adheres to health and safety regulations, including proper sanitation practices, food safety standards, and workplace safety protocols.
- Operational Oversight: Manage daily operations to ensure smooth functioning, including handling reservations, overseeing service delivery, and maintaining equipment.
Restaurant General Manager
KFC (Tafs Foods Ltd)
09.2009 - 05.2013
- Worked in KFC for 4 years, 2 years as a store Manager Walthamstow Central and CSW (Customer Service Worker) for 2 years in Stratford Westfield Shopping Mall.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Education
Intermediate Computer Science -
SSC/10th standard -
Diploma in Hotel Management` -
Sunshine Hotel Management School
Visakhapatnam04.2020
Business management -
01.2013
Skills
- Professionally trained in Management team (United Kingdom)
- Comfortable in working with a team & well cultured in work ethics
- Zeal & enthusiastic to learn and interact with People
- Adaptable to all environments, can work under pressure
- Capable of managing big team (Team Work)
- MS Excel
- Windows & Mac OS
Accomplishments
- Been a part of winning team for high record sales in UK Food Courts in UK
- Worked in United Kingdom's best place to work-2012 awarded company. Olympics 2012
- Achieved Best employee of the year award 2011-TAFS ltd
- Achieved and been successful in CER audits for 3-continues quarters
- Trained and certified in United Kingdom's best customer service workshops
Languages
English (Advance)
Telugu (Native)
Hindi (Intermediate)
Additional Information
Passport Details
Passport Number : S160823
Date of Issue : 25/06/2018
Date of Expiry : 24/06/2028
US Visa Type : Visa Type
Date of Issue : 20/10/2021
Date of Expiry : 18/10/2026
Place of Issue : Mumbai India
Canada Visit Visa
Canada Visa Type : Visa Type
Date of Issue : 15/05/2024
Date of Expiry : 23/06/2028
Place of Issue : OSC OPERATIO
Personal Details
Date of Birth : 08-04-1989
Gender : Male
Marital Status : Married
Nationality : Indian
Timeline
Restaurant Manager
MFC
01.2022 - Current
Asst.Photo Manager
Princess Cruises(Holland America Group)
01.2019 - 12.2021
Senior Restaurant Manager
Food Lovers Food Court
07.2013 - 07.2018
Restaurant General Manager
KFC (Tafs Foods Ltd)
09.2009 - 05.2013
Intermediate Computer Science -
SSC/10th standard -
Diploma in Hotel Management` -
Sunshine Hotel Management School
Business management -
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