Sree Poojitha Erukula

Security Delivery Associate

• Supported ITGC control implementation and monitoring across distinct portfolios, ensuring compliance with SOX, and non-SOX requirements.
• Collected and validated control evidence, including IPE details, for key controls such as Audit Logging, user access management, log monitoring, database baseline security, data backup and change management.
• Enhanced and enforced IT control policies and procedures in alignment with ISO 27001 standards and SOX frameworks.
• Ensured control compliance through active coordination with internal and external auditors, facilitating walkthroughs, and addressing audit queries efficiently.
• Drafted initial work instructions for SOX controls by collaborating with control owners, and successfully securing stakeholder approval.
• Maintain and update documentation, prioritize workload, and act as a mentor to new joiners on routine to moderately complex issues.

• Delivered real-time customer support through digital channels, including chat, email, and messaging platforms, ensuring quick and efficient resolution of inquiries.
• Handled a high volume of inbound interactions daily while maintaining a customer satisfaction score exceeding team targets.
• Demonstrated strong communication and problem-solving skills in a fast-paced, metrics-driven environment.
• Achieved performance metrics, including the Average Handling Time, First Contact Resolution, and Quality Assurance scores, consistently above benchmarks.