Sreeraam K Sentil
London
Summary
Dynamic team leader with proven success at TK Maxx, recognized for exceptional customer service and achieving sales goals. Skilled in KPI development and team motivation, I excel in building key stakeholder relationships and driving inventory management. Committed to fostering high-performance environments that enhance productivity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Team Leader
TK Maxx
London
2022.11 - Current
- Company Overview: TK Maxx is a retail store known for offering branded goods at discounted prices.
- Worked with other customer support teams to develop consistent, high-quality levels of support.
- Consistently met monthly sales goals and received the Best Customer Service Award.
- Exhibited high energy and professionalism when dealing with customers and colleagues.
- Recommended, selected, and helped locate and obtain products based on customer requests.
- Educated customers about billing, payment processing, and support policies and procedures.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Offered training and support to keep team members motivated and working toward objectives.
- Ensured compliance with all safety regulations in the workplace.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Delegated daily tasks to team members to optimize group productivity.
Marketing and Merchandising
Magy Trendz
2019.03 - 2021.09
- Maintain accurate stock, export, and shipping-related documents.
- Manage the merchandising calendar to meet deadlines.
- Coordinate with the merchandiser to develop seasonal products.
- Traveled to various locations to procure materials and products from vendors.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Negotiated product prices, discounts and shipping incentives with buyers.
- Managed orders from buyers representing brands such as OYOY Denmark, NORD BABY Estonia, and GRANIT Sweden, among others.
- Conducted market research to identify potential buyers and evaluate product quality and pricing.
- Attended trade shows and industry events to stay informed about new products and market trends.
- Analyzed purchasing trends in the UK and actively engaged in sourcing and product development for the company(Present).
- Conducted sourcing visits to various retail stores, including H&M, Zara, Matalan, B&M, and Aldi.
Education
Master of Science - International Business Management
DE Montfort University
Liecester2022-09
Master of Science - Physics
PSG Arts And Science
Coimbatore2020-08
Skills
- Money-handling abilities
- Retail store support
- Team leadership
- Visual merchandising
- Inventory management
- Sales expertise
- Key stakeholder relationship-building
- Stock management
Accomplishments
- Conducted advanced research on the synthesis and characterization of bismuth titanate-graphene oxide nanoparticles.
- Honored with the Youngest Scientist Award in June 2017 at Rathnam College of Arts and Science in Coimbatore
Achievements
- Achieved the Individual Chess Title at Bharathiyar University for four consecutive years: 2017, 2018, 2019, and 2020
- Served as the team captain and secured victory in the College Championship at the university level in chess tournaments for three consecutive years: 2017, 2018, and 2020
Languages
6,C2
Skills
- International sales support
- Customer service
- KPI development
Research Paper
The research paper details the preparation and characterization of Bismuth Titanate nanoparticles through a Hydrothermal process. These nanoparticles find applications in various fields such as semiconductors and diodes.
Timeline
Team Leader
TK Maxx
2022.11 - Current
Marketing and Merchandising
Magy Trendz
2019.03 - 2021.09
Master of Science - International Business Management
DE Montfort University
Master of Science - Physics
PSG Arts And Science