Summary
Overview
Work History
Education
Skills
Personal Information
Extracurricular Activities
Cast
Personal Qualities
Languages
Certification
Timeline
Generic
Sreeraj Nair

Sreeraj Nair

Ahmedabad

Summary

Dynamic customer service professional with extensive experience at FLP Trading Pvt. Ltd. Skilled in employee training and conflict resolution, I have consistently enhanced customer satisfaction and streamlined inventory management. Proven ability to resolve complex issues swiftly, ensuring exceptional service delivery and fostering strong client relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier Manager

FLP Trading Pvt. Ltd.
Ernakulam
01.2021 - Current
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.

Delivery Service Liaison (D.S.L.)

Amazon.inc
Ahmedabad
10.2019 - 07.2020
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Executive

Apexa HR Services Pvt. Ltd.
Ahmedabad
05.2018 - 04.2019
  • Company Overview: Apexa H.R. Services
  • Apexa H.R. Services
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Tracked customer complaints and followed up to ensure resolution was achieved.

Passenger Service Executive (P.S.E.)

Celebi ground handling Agency
01.2016 - 08.2017
  • Assisted in resolving issues related to lost luggage by coordinating with other departments involved in the process.
  • Assisted disabled passengers with boarding and disembarking from aircrafts.
  • Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
  • Responded quickly and effectively to emergency situations such as medical emergencies or inclement weather conditions.
  • Ensured efficient loading of cargo into planes according to safety protocols.
  • Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.

Education

High School Diploma -

Green Lawns Higher Secondary School
Ahmedabad
03.2013

High School Diploma -

Green Lawns Higher Secondary School
Ahmedabad
03.2011

Skills

  • Employee training
  • Inventory management
  • Sales reporting
  • Customer service
  • Point of sale
  • Conflict resolution

Personal Information

  • Date of Birth: 01/25/95
  • Marital Status: Unmarried

Extracurricular Activities

Watching movies. Listening music. Dancing.

Cast

Hindu

Personal Qualities

  • Ability to work accurately and pay attention to details.
  • Capable of grasping new concepts quickly.
  • Accurate and precise in all projects and assignments.
  • Analytical and problem solver.

Languages

Malayalam
First Language
Gujarati
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2
English
Advanced (C1)
C1

Certification

  • I am certified in Aviation management.

Timeline

Cashier Manager

FLP Trading Pvt. Ltd.
01.2021 - Current

Delivery Service Liaison (D.S.L.)

Amazon.inc
10.2019 - 07.2020

Customer Service Executive

Apexa HR Services Pvt. Ltd.
05.2018 - 04.2019

Passenger Service Executive (P.S.E.)

Celebi ground handling Agency
01.2016 - 08.2017

High School Diploma -

Green Lawns Higher Secondary School

High School Diploma -

Green Lawns Higher Secondary School

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Sreeraj Nair