Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sreeraj  N Sreekumar

Sreeraj N Sreekumar

Dubai

Summary

Accomplished Relationship Officer with a proven track record at Tropoverse Financial Services, excelling in customer portfolio management and new business generation. Skilled in banking and effective customer communication, I've significantly enhanced client relationships and achieved sales targets. My expertise in financial services and dedication to customer satisfaction have driven substantial business growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Relationship Officer

Tropoverse Financial Servies
Dubai
01.2024 - Current
  • Providing financial services to the clients incluidng credit cards,personal loans and other investment products.
  • Develop and implement strategies to build and enhance realtionships with high net worth individual and businesses.
  • Achieve monthly and quarterly sales targets by cross selling bank products and servies.
  • Resolve client concerns and complaints promptly, ensuring customer satisfaction and retention.
  • Maintain up to date knowledge of banking products, industry trends and regulatory changes.
  • Coordinate with other departments to ensure clients needs are met.
  • Successfully increased client portfilio through referrals and new business development.

Relationship Officer

Finmart Financial Services
Dubai
05.2022 - 12.2024
  • Managed credit card and personal loan servies for Emirates NBD Bank, generating new business leads through tele-calling and direct sales.
  • Identifying customer needs and provide tailored solutions accross banking products
  • Built and maintained strong relationship with clients leading to increase in sales
  • Processed loan applications, account opening and other bank transactions, ensuring all procedures were followed accurately.
  • Earned accolades for for meeting sales targets.

Resident Relationship Manager

Maruti Suzuki Indus Nexa
Cochin
02.2018 - 01.2022

Engage with customers across segments and provide any and every assistance required to ease their banking journey.Acted as a one-point contact for your mapped customers and service their requirements across different channels and products.

Territory Manager

Pinnacle Hyundai
Thrissur
05.2016 - 08.2018
  • Manages sales operations and a team of sales professionals within a specific geographic area and responsible for meeting sales goals and growing revenue.

Whole Sale Executive

SAILCO( Viva Telecom Bahrain)
06.2014 - 12.2016

Sells a company's products or services to other businesses or organizations.Responsible for managing client relationships, negotiating sales, and ensuring sales targets are met.

Credit Sales Executive

INTERCOL
01.2009 - 06.2014
  • Offering credit gives customers the flexibility to go ahead and buy now and pay for purchases at a later date.

Education

Bachelor of Arts -

M G University
Kerala, India
03-2009

Diploma in Instrumentation -

SIIT
Kerala,India
03-2006

Skills

  • Effective customer communication
  • Service support
  • Service assistance
  • New business generation
  • Banking
  • Product knowledge
  • Financial services
  • Customer service
  • New business development
  • Customer portfolio management
  • Sales expertise
  • Sales data analysis
  • Customer relationships
  • Referrals

Certification

  • UAE driving License with own car

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Arabic
Beginner
A1

Timeline

Relationship Officer

Tropoverse Financial Servies
01.2024 - Current

Relationship Officer

Finmart Financial Services
05.2022 - 12.2024

Resident Relationship Manager

Maruti Suzuki Indus Nexa
02.2018 - 01.2022

Territory Manager

Pinnacle Hyundai
05.2016 - 08.2018

Whole Sale Executive

SAILCO( Viva Telecom Bahrain)
06.2014 - 12.2016

Credit Sales Executive

INTERCOL
01.2009 - 06.2014

Bachelor of Arts -

M G University

Diploma in Instrumentation -

SIIT
Sreeraj N Sreekumar