Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Sreeraj P S

Ernakulam

Summary

As a customer care executive with a versatile background in aviation, retail, and export industries, I bring a wealth of experience in delivering exceptional service and ensuring customer satisfaction. Worked in fast pace, resolving inquiries and handling high-pressure situations, I excel in maintaining composure while addressing complex customer issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Relations Executive

OceanAir Travels Dubai
06.2023 - Current
  • Remained available Number hours daily to respond to guest needs, complaints or inquiries.
  • Surveyed guests to check for areas in need of improvement.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Monitored guest feedback, using to improve service and departmental operations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Operations Manager

Dreamsky Distributors
01.2022 - 05.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Head of Marketing Department

Kelwo Pvt Ltd
03.2021 - 12.2021
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Operated warehouse material handling equipment correctly to move loads.
  • Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Processed customs declarations and maintained records of customs documents.
  • Negotiated freight rates with carriers for international transportation of goods.

Senior Customer Service Executive

Spicejet Pvt Ltd
10.2015 - 03.2021
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Oversaw freight preparation to keep regulations and client requirements satisfied.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Maintained accurate documentation of performed work and completed tasks.

Collection Agent

Adecco
07.2015 - 09.2015
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Customer Service Executive

Bhadra International Pvt Ltd
04.2013 - 06.2015
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.

Education

BBA - Business Administration

Annamalai University
Online
12.2016

Higher Secondary Certificate - Science Education

SNVSHSS
N Paravur
03.2013

Secondary School Leaving Certificate -

SNVSHSS
N Paravur
03.2010

Skills

  • Skills & Abilities
  • Active listening
  • Decision Making
  • Friendliness
  • Negotiation Skills
  • Patience
  • Problem Solving
  • Time Management
  • Adaptability
  • Excellent communication skills
  • The ability to work alone and as part
  • International Guest Support
  • Stock Management
  • Warehouse Operations
  • Packing And Labeling
  • Check In passengers
  • Baggage Handling
  • Turn Around Coordinator
  • Load And Trim
  • Complaint Logging and Resolution
  • Quality Improvement Leadership
  • Reservation Management
  • Office Supplies and Inventory
  • Reservations and Ticketing
  • Service Quality
  • Ramp Cordination
  • Anwering International calls
  • Dealing with International Guests

Certification

2A+,3A 2013-2016 2012 SSLC,SNVSHSS Mark Obtained : 5A+,3A,2B

Additional Information

Passport Number :- X7211290

Nationality. :- Indian

Date of birth. :- 26/04/1994

Languages

English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
German
Beginner (A1)

Timeline

Guest Relations Executive

OceanAir Travels Dubai
06.2023 - Current

Operations Manager

Dreamsky Distributors
01.2022 - 05.2023

Head of Marketing Department

Kelwo Pvt Ltd
03.2021 - 12.2021

Senior Customer Service Executive

Spicejet Pvt Ltd
10.2015 - 03.2021

Collection Agent

Adecco
07.2015 - 09.2015

Customer Service Executive

Bhadra International Pvt Ltd
04.2013 - 06.2015

BBA - Business Administration

Annamalai University

Higher Secondary Certificate - Science Education

SNVSHSS

Secondary School Leaving Certificate -

SNVSHSS

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