Summary
Overview
Work History
Education
Skills
Strengths and skills
Languages
Hobbies
Technical skills
DECLARATION
Timeline
Generic
Sreeraj V

Sreeraj V

Nemmara

Summary

Proven Telemarketing Executive at Just Dial, adept in operations management and communication, enhanced customer retention by offering tailored solutions. Spearheaded a team to exceed sales targets, significantly improving performance metrics. Expert in adaptability, led initiatives adapting to customer needs, boosting satisfaction and revenue through strategic marketing and problem-solving skills. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Overview

1
1
year of professional experience

Work History

Telemarketing Executive

Just Dial
02.2021 - 12.2021
  • Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Improved customer retention rates by offering personalized solutions based on their unique needs.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Analyzed call data to identify patterns and areas for improvement in both individual and team performance metrics.
  • Maximized sales revenue by consistently meeting or exceeding monthly targets.
  • Organized weekly meetings with staff members to discuss progress, challenges, and best practices in telemarketing initiatives.
  • Increased customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
  • Managed a team of telemarketers, providing guidance, support, and performance evaluations as needed.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.

Education

Bachelor of Arts - MALAYALAM WITH JOURNALISM

M N K M H S S CHITTILAMCHERRY
CHITTILAMCHERRY, PALAKKAD, KERALA
04.2001 -

Skills

  • Adaptability and Time management
  • Escalations Handling
  • Operations Management
  • Communication
  • Problem-solving abilities
  • Multitasking Abilities
  • Goal Setting
  • Outbound telemarketing
  • Teamwork and Collaboration
  • Decision-Making

Strengths and skills

  • Aspiring to learn, remarkably quick learning capacity.
  • Excellent team worker and quick learner.
  • Committed to team work assigned.
  • Loyal, dynamic and self motivated behavior.
  • Good communication, negotiation and decision making skills.


Languages

Malayalam
English
Hindi
Tamil
Kannada

Hobbies

  • Travelling
  • Reading
  • Pets
  • Decorating

Technical skills

MS Excel

Ms Word

Ms Powerpoint

Internet fundamentals

DECLARATION

I hereby declare that all the information given above is true and correct to the best of my knowledge.

Timeline

Telemarketing Executive

Just Dial
02.2021 - 12.2021

Bachelor of Arts - MALAYALAM WITH JOURNALISM

M N K M H S S CHITTILAMCHERRY
04.2001 -

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Sreeraj V