Open To Work
SREERAJ R
Alleppey
Summary
Experienced Application Support Engineer with over 5 years in enterprise application support and database management within FMCG distribution. Specializes in MS SQL Server, PostgreSQL, incident management, and SLA-driven support. Excels in troubleshooting complex issues and delivering effective technical solutions to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Application Support Engineer
IPSPL LTD
Kochi
01.2021 - 01.2026
- Provided L1/L2 application support for Parle FMCG distributor management systems (DMS/SFA).
- Monitored 100+ production databases with custom alerting, reducing P1 incidents by 30%.
- Conducted root cause analysis for production incidents, implementing preventive measures to enhance system stability.
- Supported and maintained MS SQL Server databases, ensuring high availability and data integrity.
- Performed database backup, restore, and performance troubleshooting.
- Monitored SLA compliance and ensured timely incident resolution.
- Collaborated with cross-functional teams to enhance system performance and boost customer satisfaction.
- Conducted user training and supported User Acceptance Testing (UAT) for new deployments.
- Generated reports and handled data validation for business operations.
Network Field Engineer
Nayan Communication
02.2019 - 08.2020
- Installed and configured routers and VSAT systems to enhance communication capabilities.
- Troubleshot ATM connectivity and network issues, achieving minimal downtime and maintaining service continuity.
- Delivered network support for banking clients SBI, HDFC, and ICICI to ensure reliable service.
System Administrator
Talent Academy
06.2017 - 02.2019
- Monitored and troubleshot system-related issues, ensuring continuous operational performance.
- Implemented active directory and user management protocols, strengthening system security and improving user access.
- Managed system configurations and user permissions for secure access.
- Monitored server performance and conducted routine maintenance tasks.
- Implemented backup solutions to ensure data integrity and recovery.
Computer Technician
Travancore Titanium Products Ltd
Trivandrum
12.2015 - 12.2016
- Gained hands-on experience in computer hardware and networking.
- Assisted in maintaining Oracle databases and MS Office applications, providing technical support to users.
Education
Diploma - Computer Science and Engineering
Carmel Polytechnic College
Alappuzha, India05.2015
12th - Kerala, English
Aravukkad HSS, Punnapra
Kerala03.2012
10th - Kerala, English
St' Joseph HS, Punnapra
Kerala05.2010
Skills
- Application Support
- Technical Support
- Database Management
- Database troubleshooting
- SQL Queries
- Postgresql
- MS Sql Server
- MySQL
- Incident Management
- Troubleshooting
- Networking
- Ticketing Tools
- CCNA
- Microsoft Windows
- Client-focused approach
Languages
English
Advanced (C1)
C1
Malayalam
Native
Native
Tamil
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
₹1/yr - ₹100000/yrTimeline
Application Support Engineer
IPSPL LTD
01.2021 - 01.2026
Network Field Engineer
Nayan Communication
02.2019 - 08.2020
System Administrator
Talent Academy
06.2017 - 02.2019
Computer Technician
Travancore Titanium Products Ltd
12.2015 - 12.2016
Diploma - Computer Science and Engineering
Carmel Polytechnic College
12th - Kerala, English
Aravukkad HSS, Punnapra
10th - Kerala, English
St' Joseph HS, Punnapra