Sreeram Avadhani
Hindupur
Overview
5
5
years of professional experience
Work History
Major Incident Manager
Engineer
Bengaluru
10.2019 - Current
- Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
- Provided technical support during the investigation into the root causes of major incidents.
- Developed communication plans for informing stakeholders about major incident status updates.
- Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
- Conducted periodic reviews of existing processes related to incident management and made recommendations for improvement.
- Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.
- Maintained up-to-date knowledge of industry trends related to incident response and management.
- Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
- Facilitated discussions between various stakeholders regarding strategies for resolving major incidents quickly and efficiently.
- Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.
- Responded to critical incidents without delay.
- Created playbooks outlining procedures for responding to different types of major incidents.
- Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
Application Access Management Specialist
Verint
Bengaluru
10.2019 - Current
- Managed user accounts and access permissions across multiple applications using Microsoft Active Directory and Azure Active Directory.
- Provided user support and troubleshooting for access issues, ensuring minimal downtime and high user satisfaction.
- Utilized ticketing systems like ServiceNow to track and resolve user access requests and incidents promptly.
Timeline
Major Incident Manager
Engineer
10.2019 - Current
Application Access Management Specialist
Verint
10.2019 - Current