Sreeram Avadhani

Engineer

Bengaluru

10.2019 - Current

Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
Provided technical support during the investigation into the root causes of major incidents.
Developed communication plans for informing stakeholders about major incident status updates.
Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
Conducted periodic reviews of existing processes related to incident management and made recommendations for improvement.
Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.
Maintained up-to-date knowledge of industry trends related to incident response and management.
Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
Facilitated discussions between various stakeholders regarding strategies for resolving major incidents quickly and efficiently.
Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.
Responded to critical incidents without delay.
Created playbooks outlining procedures for responding to different types of major incidents.
Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.