Sreeram Satheesh
Bangalore
Summary
Talented Senior Customer Success Manager with expertise in escalation management to maximize client satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer success processes and managing support teams that span multiple locations. Curious ambivert on the lookout for fulfilling work, which also enables me to learn more.
Overview
14
14
years of professional experience
Work History
Customer Success Manager, India Ops Lead
zenda Technology Solutions India Pvt. Ltd.
Bangalore
04.2022 - Current
- Led & built the customer success team(B2B) for India operations from the hiring stage.
- Provided customer onboarding to renewal & on-going relationship management
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company products, active promotions & upcoming additions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Conducted regular check-ins with clients to ensure their needs were met.
- Developed custom solutions for customers based on their individual business objectives.
- Assisted sales team by providing technical expertise during the sales process, ensuring customer requirements can be catered with existing products and false expectations are not set.
- Identified areas where current products are not meeting expectations or could be improved upon.
Customer Success Manager
McAfee LLC
Bengaluru
07.2019 - 07.2021
- Owned 15 North American B2B accounts (Above $1Mn USD) providing them a tailored white glove service, ensuring quick resolutions to issues and a smooth interaction with support, engineering and product management teams.
Senior Officer Sales & Marketing
Cissil Retail Management Pvt.Ltd
Trivandrum
10.2015 - 09.2016
- The company (now defunct) was engaged in operating retail stores in rural areas in collaboration with local individuals
- Successfully oversaw strategy and marketing for 200+ stores across Kerala.
Senior Event Manager
Communicraft Events Pvt.Ltd
India & Dubai
09.2010 - 12.2014
- Event management firm headquartered in Dubai
- Successfully developed the Company's business in Kerala, created leads for and oversaw multiple engagements including large corporate events, stage shows, weddings, among others
- Managed client retention and was able to secure retainership arrangements ensuring constant work-flow.
Education
MBA - Marketing
XIME
Bangalore04-2019
Bachelor of Commerce -
Marian College
Kuttikkanam05-2009
Skills
- Effective Communication
- Customer Relationship Building
- Customer Advocacy
- Adaptability
- Client Needs Assessment
- Employee Coaching and Mentoring
- Work Planning and Prioritization
- Problem-Solving
- Stakeholder Management
- Customer Retention
Affiliations
- Technology
- Motorbiking
- Backpacking
- Automobiles
- Gaming
- Camping
- Trail hiking
References
References available upon request.
Timeline
Customer Success Manager, India Ops Lead
zenda Technology Solutions India Pvt. Ltd.
04.2022 - Current
Customer Success Manager
McAfee LLC
07.2019 - 07.2021
Senior Officer Sales & Marketing
Cissil Retail Management Pvt.Ltd
10.2015 - 09.2016
Senior Event Manager
Communicraft Events Pvt.Ltd
09.2010 - 12.2014
MBA - Marketing
XIME
Bachelor of Commerce -
Marian College
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