Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sreeram TR

Catalog/Operations Manager
Bangalore

Summary

Operational Excellence Manager offering 10 years of experience in Operations, Customer relations, Project and Program management. Having a strong background in Business administration, Planning, Forecasting & Utilization, seeking to take the next career step with qualities focused on Customer Obsession, Bias for action, Deliver Results & Think Big. Expertise in coordinating with Retail, Vendor and Client with proven success in leading multi-functional teams to achieve project goals and achieving a high-degree of customer satisfaction.

Overview

10
10
years of professional experience
8
8
Certifications

Work History

Catalog Manager

Amazon
04.2022 - Current
  • Managing 5 Retail programs and driving operational metrics for Tier 1 stakeholders in Europe and UK Region impacting ~20 Million customers.
  • Program strategy and execution: Drive complex compliance programs across multiple Amazon businesses, including proactive defect elimination and change management initiatives.
  • Responsible for Operation team supporting multiple categories that populates, maintains content for amazon catalog. Working with vendors to ensure reliable and operationally effective flow of products.
  • Data-Driven decision making: Utilize metrics, dashboards (Tableau/Quick sight), and root cause analysis tools to track KPIs, assess program health, and drive compliance improvements.
  • Managing International (PAN Europe marketplace) vendors with team size of 28 employees including Associates, Senior associates and SME's.
  • Driving Lean Six Sigma Projects and Kaizen in order to drive Business improvement and eliminating defect/waste and Achieved overall 13 Head count savings from Q3 2022 till Q3 '2025.
  • Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain high delivery bar.
  • Mentor and guide quality lead/process expert to manage quality, improve process efficiency and minimize variation, design and deliver training to team.
  • Oversaw program changes from inception to successful implementation by ensuring excellent stakeholder communication in EU marketplace, program team resulting in process Improvements.

Deputy Manager Business Operation

10i Commerce service pvt ltd
11.2015 - 04.2022
  • Created data-oriented culture, adopted technology solutions and process improvement projects and achieved operational and business goals.
  • Achieved 10x growth in revenue between Jan’20 and Jan’21 with operations across major cities in 12 states pan India.
  • Improved gross profit margins from 1% (in Jan’19) to 4% (in June’19) through strategic sourcing and price optimization.
  • Scaled operations to 2000+ Pin codes pan India within period of 4 months with 15,000 retailer acquisitions per month.
  • Issue resolution and Improved customer satisfaction: Identified, tracked and resolved customer issues on timely basis and Improved customer obsession by 50%.
  • Process excellence with Lean six sigma methodologies: Improved organization productivity by 30%, profitability by 25% with help of Six sigma tools.
  • Designed successful loyalty program (ShopX Business Club); improved MoM repeat buying from 25% to 75% in 6 months.
  • Data analytics and Decision making: Dive deep and data Insights.
  • Vendor management: Worked with 3P vendors and retail team to ensure reliable and operationally effective flow of products.
  • Driven cross functional projects to deliver business value for team; projects involved new feature definition to improve processes and reduce cost.
  • Reviewed and evaluated key business indicators to identify problem statement, concerns and Opportunities which Improved and achieved operational goals.
  • Planned and executed multiple digital campaigns for Mobile phones portfolio which delivered 2X growth in daily sales.

Education

MBA - Operations Management

Alliance University
Bangalore
08.2014 - 2016.04

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Calicut University
Calicut
07.2009 - 2013.06

Skills

Project and Program management

Lean Six sigma Projects

Strategic planning

Business administration

Problem-Solving

Analytical and Critical Thinking

Process excellence and Business Process Improvements

Vendor and Stakeholder management

Operation management

Customer Relationship

Data Analytics and Decision making

Change management

Project life cycle & Process Design

Certification

Project management

Accomplishments

  • Received spotlight award for the best employee performance.
  • Led the team to win "Best Team award" for Process excellence and Customer obsession.
  • Received Extra mile and Customer Delight awards for Lean six sigma green belt Projects.
  • Best People Manager Award for top Connection score and Team management.

Timeline

Amazon-Business Acumen, Decision Making & People management

04-2025

Program Management

09-2023

Amazon-Data Analytics & Problem solving

12-2022

Amazon's Inclusive Interviewing training (IIT) Program

08-2022

Amazon's Making great Hiring decision trainer

07-2022

Catalog Manager

Amazon
04.2022 - Current

Deputy Manager Business Operation

10i Commerce service pvt ltd
11.2015 - 04.2022

MBA - Operations Management

Alliance University
08.2014 - 2016.04

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Calicut University
07.2009 - 2013.06

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Sreeram TRCatalog/Operations Manager