IT Governance Manager with 17 years of experience leading IT transformation initiatives across sectors including banking and payment services. Key achievements include:
- Reduced project delivery delays by 30% through establishing a collaborative studio model for BNP Paribas.
- Increased stakeholder satisfaction ratings by 25% via implementation of tailored governance frameworks.
- Championed enhancements to IT control frameworks that improved compliance with standards by 40%.
- Lead the high-performance teams of Agile coaches, Process coaches, Finance and Transversal PMO
Overview
17
17
years of professional experience
2
2
Certification
Work History
IT Governance Manager
BNP PARIBAS INDIA SOLUTIONS PRIVATE LIMITED
01.2016 - Current
Crafted a responsive IT governance model, adjusting to regulatory standards with monthly assessments that highlighted key improvement areas
Formalized governance processes to improve team clarity and stakeholder satisfaction, boosting ratings by 25% in six months
Conducted quarterly stakeholder surveys to update the governance framework, enhancing critical response times by 30%
Standardized governance policies across 200+ applications, increasing compliance consistency within Transversal and Development teams
Partnered with the IT Risk team on audits, achieving 100% policy adherence and improving compliance tracking systems
Enhanced IT control frameworks to meet audit standards, reducing vulnerabilities by 30% within one quarter
Led audits, prepared documentation, and standardized auditor access to maintain high compliance levels
Created action plans addressing audit findings, strengthening IT governance compliance by 40%
Delivered monthly governance coaching for 20+ stakeholders, raising structured framework compliance by 60%
Facilitated governance meetings to monitor progress and address challenges, fostering accountability
Integrated compliance measures with risk management, raising regulatory adherence by 25% in one quarter
Established governance frameworks aligned with strategic goals, increasing project success rates and timeline efficiency by 20%
Deployed a Quality Management System (QMS) that achieved alignment with CIO objectives and key results, securing effective tracking of KPIs which strengthened project delivery timelines across the organization by 20%
Senior IT Transformation Lead
BNP PARIBAS INDIA SOLUTIONS PRIVATE LIMITED
03.2015 - Current
Established a collaborative model for four interdependent Application Development teams, improving communication and reducing delivery delays by 30%
Defined roles within a cross-functional team of 20 divisions, accelerating onboarding and achieving faster project timelines
Led Agile coaches to drive best practices across domains, enhancing collaboration and adherence to Agile principles
Partnered with senior leaders to promote iterative development, increasing stakeholder engagement scores over six months
Conducted quarterly risk assessments, reducing blockers by 30% and improving team efficiency through better coordination
Facilitated a series of targeted stakeholder workshops aimed at enhancing Agile methodologies, resulting in an increase of employee engagement metrics from 70% to 85% within just six months
Revamped a consistent reporting framework for initiative updates, which facilitated better stakeholder engagement; refined approach led to an increase in meeting attendance rates among executives by over 40%
Formulated metrics for Agile effectiveness through sprint reviews, addressing key process consistency issues immediately
Optimized team workflows with selected collaboration tools, boosting productivity without raising costs
Enriched documentation access on Confluence, resolving communication gaps across teams
Implemented feedback-driven changes to address top engagement concerns among clients
Scrum Master
BNP PARIBAS INDIA SOLUTIONS PRIVATE LIMITED
04.2016 - Current
Collaborated with the Product Owner to prioritize and clarify a product backlog of 50+ user stories, enabling efficient development for the CX Notification Center
Held regular meetings with developers and downstream partners, reducing project delays from miscommunication by approximately 50%
Led the rollout of real-time notifications on Android and iOS, incorporating feedback from 150+ stakeholders to align with business objectives
Liaised with QA teams to implement strict quality assurance for notifications, achieving complete adherence to banking regulations and boosted security
Collected stakeholder feedback for the CX Notification Center to incorporate the needs in the development process
Tracked team progress with Agile metrics, increasing project alignment across domains by 15% through transparency with stakeholders
Project Manager/Application Owner - IT for IT Tools
BNP PARIBAS INDIA SOLUTIONS PRIVATE LIMITED
01.2016 - Current
Pioneered a strategic roadmap for IT tools (Clarity PPM, JIRA, Anaplan, Power BI), enhancing productivity by 20% through better tool integration aligned with organizational goals
Assessed progress on the IT tools roadmap quarterly, offering improvement suggestions based on user feedback from SteerCo meetings
Prepared agendas for four quarterly SteerCo meetings, addressing IT tool implementation, budget needs, and risk considerations
Led Clarity, JIRA, and Power BI integration projects, boosting project management efficiency by 30% and meeting business requirements
Managed IT tool licensing operations, ensuring 100% compliance with vendor agreements and regulatory standards; streamlined the renewal process to reduce administrative workload by over 20 hours per month
Designed training programs to promote effective tool use and drive adoption across teams
Tracked tool performance, using data analysis and feedback for continuous improvements
Clarity PPM & Rally SME
Ness Technologies
07.2012 - 02.2015
Company Overview: Client: PAYPAL
Built comprehensive workflows through effective use of GEL scripts alongside customized Portlet development via NSQL; this initiative led to an refreshed user experience for over 150 daily users navigating reports
Engineered a robust JAVA API to seamlessly pull data from Rally; designed custom user-friendly grids and HTML applications that improved the overall efficiency of tracking project metrics by 50%
Conducted 30+ one-on-one consultations with teams transitioning to Agile methodologies, directly addressing challenges and achieving a streamlined project delivery process that optimized timelines across five distinct project teams at PayPal
Client: PAYPAL
Clarity PPM Technical Lead
Mphasis, an HP company
09.2010 - 07.2012
Company Overview: Client: 7-ELEVEN
Translated complex technical specifications into actionable, tested processes that improved system efficiency by 30%, enabling the smooth transformation of workflows
Developed processes using GEL scripts and create Timesheet notification procedures and documentation
Created specialized scripts for executing automated jobs within the Clarity environment, which streamlined reporting processes
Client: 7-ELEVEN
Clarity PPM Technical & Functional Lead
Rolta UK Limited & Rolta India Limited
08.2007 - 09.2010
Company Overview: Client: H3G, ENI SAIPEM, EA SPORTS
Interacted with client, architects and functional consultants to design an optimal solution for the various components required for the Clarity solution
Developed Stored Procedures and triggers to implement customized solutions in Clarity
Managed migrations involving three distinct systems within defined timelines without any downtime interruptions thereby contributing towards enhanced operational efficiencies measured through workflow continuity rates
Client: H3G, ENI SAIPEM, EA SPORTS
Education
Master of Engineering - Microelectronics
RMIT UNIVERSITY
Bachelor of Engineering - Electronics & Communication
MADRAS UNIVERSITY
Skills
IT Governance framework design
IT Transformation
Studio Model
Agile@Scale
Team Leadership
People Management
Stakeholder Collaboration
Compliance
IT Audits
Business process Optimization
Project Management
Portfolio Management
Quality Management System (QMS)
Clarity PPM
JIRA
Anaplan
Serena - release management
Business Objects
Jaspersoft
Power BI
Oracle 12
Certification
SAFe Agilist Certification from Scaled Agile, Inc
Certified Scrum master from Scrum Alliance
Timeline
Scrum Master
BNP PARIBAS INDIA SOLUTIONS PRIVATE LIMITED
04.2016 - Current
IT Governance Manager
BNP PARIBAS INDIA SOLUTIONS PRIVATE LIMITED
01.2016 - Current
Project Manager/Application Owner - IT for IT Tools
BNP PARIBAS INDIA SOLUTIONS PRIVATE LIMITED
01.2016 - Current
Senior IT Transformation Lead
BNP PARIBAS INDIA SOLUTIONS PRIVATE LIMITED
03.2015 - Current
Clarity PPM & Rally SME
Ness Technologies
07.2012 - 02.2015
Clarity PPM Technical Lead
Mphasis, an HP company
09.2010 - 07.2012
Clarity PPM Technical & Functional Lead
Rolta UK Limited & Rolta India Limited
08.2007 - 09.2010
Bachelor of Engineering - Electronics & Communication