RENJIMA R
Summary
Dynamic Team Leader at LY Softwares with a strong history of boosting customer satisfaction and team performance. Expertise in problem solving and leadership, resulting in improved service ratings and enhanced interdepartmental collaboration. Proficient in data analysis to drive operational improvements and empower team members.
Overview
5
5
years of professional experience
Work History
Team Leader
LY Softwares
Palakkad
04.2024 - 04.2025
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed strategies for problem solving and conflict resolution among team members.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Claims Adjudicator - Senior Representative
NTT Data Information Processing Services PVT Ltd
Coimbatore
04.2022 - 03.2024
- Company Overview: 2 years of Experience in Claims Adjudicator in US healthcare process.
- 2 years of Experience in Claims Adjudicator in US healthcare process.
- Attended conferences and seminars related to industry trends and developments.
- Provided customer service support by responding promptly to inquiries regarding claim status or coverage issues.
- Utilized various software programs, databases, and other resources to obtain necessary information for claim processing.
- Conducted quality assurance reviews on a regular basis.
Volunteer
KWA PH Substation
Chittur
02.2021 - 08.2021
Associate
Sacred Groves Hotel Pvt Ltd
Palakkad
07.2020 - 01.2021
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Helped customers locate items within the store using the inventory system.
Education
BBA - CA
Nehru Arts And Science College
Coimbatore03-2020
Higher Secondary
K.K.M.H.S.S
Chittur, Kerala04-2017
SSLC -
G.V.G.H.S.S
Chittur, Kerala04-2015
Skills
- Active listening
- Oral communication
- Problem solving
- Creative idea application
- Leadership
- Critical thinking
- Teamwork and collaboration
- Time management
- Client communication
Accomplishments
- Got client appreciation for quality and time management
- Best Team Leader Award for 2025
Languages
- English
- Malayalam
- Tamil
Timeline
Team Leader
LY Softwares
04.2024 - 04.2025
Claims Adjudicator - Senior Representative
NTT Data Information Processing Services PVT Ltd
04.2022 - 03.2024
Volunteer
KWA PH Substation
02.2021 - 08.2021
Associate
Sacred Groves Hotel Pvt Ltd
07.2020 - 01.2021
BBA - CA
Nehru Arts And Science College
Higher Secondary
K.K.M.H.S.S
SSLC -
G.V.G.H.S.S
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