Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic
sree sundar vijaya durgarao Maka

sree sundar vijaya durgarao Maka

customer exprience advisor
Kakinada,INDIA

Summary

Dedicated customer experience advisor with 18 months of customer service experience within dynamic, fast-paced banking environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

4
4
years of professional experience

Work history

Customer experience advisor

Santander UK
london, united kingdom
07.2022 - 02.2024
  • Exceeded targets by delivering comprehensive and consistent service.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Provided professional and helpful support to new and existing clients.
  • Audited calls and service levels to maintain high standards.
  • Managed banking and accounts with expert finance knowledge.
  • Used in-depth product understanding to answer customer questions knowledgeably.
  • Documented customer contacts in NEO CRM for use in further interactions or actions.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Hospitality Team Member

SYFT Community
London, UK, India
11.2019 - 07.2022
  • Always completed work in time, achieved targets given by team leader
  • Learned how to work with teams and in hectic situations
  • Enabled smooth service delivery by participating in daily pre-shift briefings
  • Created warm, friendly atmosphere through positive guest interactions
  • Collaborated with various team members to meet guests' requests
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions
  • Minimized product damage, ensuring goods were correctly handled and stored to task specifications
  • Maintained service efficiencies by ensuring effective communication between management and floor staff.

Education

MBA - International Business

University of Greenwich

Bachelor of Engineering - ECE

Andhra university
Vizag, India

Skills

  • Product knowledge
  • Relationship building
  • CRM
  • Goals And Performance
  • Client Relations
  • Dispute resolution
  • Advanced product knowledge
  • Lead management
  • IVR implementation
  • Transaction processing
  • CRM implementation
  • Data confidentiality

Languages

Hindi
Intermediate
English
Fluent
Telugu
Native

Custom

  • Cooking: I have a great interest cooking. Can cook Indian cuisine dishes
  • Exploring places: Explored UK and London
  • Interested to learn different cultures

Timeline

Customer experience advisor

Santander UK
07.2022 - 02.2024

Hospitality Team Member

SYFT Community
11.2019 - 07.2022

MBA - International Business

University of Greenwich

Bachelor of Engineering - ECE

Andhra university

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