Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sreethu Ranjit

Sreethu Ranjit

Bangalore

Summary

Customer Service and Order Management Specialist with 14+ years of global experience spanning O2C, Customer Service, Supply Chain, and Finance Operations. Proven expertise in end-to-end order management, SLA governance, stakeholder engagement, ERP/SAP operations, and process transformation. Adept at resolving escalations, streamlining workflows, and improving customer satisfaction while ensuring operational efficiency across multiple regions. Recognized for automation initiatives, compliance improvements, and cross-functional leadership

Overview

15
15
years of professional experience
1
1
Certification

Work History

Junior Manager – Finance & Operations

Diageo
Bangalore
01.2024 - Current
  • Lead order management and pricing uploads for MENA & EPM regions, ensuring 100% accuracy.
  • Managed brand promotion payment automation (Project Oasis), reducing manual effort by 10%.
  • Delivered monthly performance reports to Finance Directors, enabling data-driven planning.
  • Improved contract compliance by 15% through enhanced validation workflows.
  • Supported planning and claims resolution across multiple cross-functional team

CIO Specialist – Finance & Operations

Diageo
Bangalore
01.2021 - 12.2023
  • Oversaw order-to-cash reconciliations across 34 global markets, achieving 100% SLA adherence.
  • Reduced processing turnaround by 15% via automation and process redesign.
  • Transitioned Ireland CIO market (Project ACE), improving compliance by 20%.
  • Delivered Power BI dashboards for real-time tracking of performance KPIs.
  • Presented RCA insights at global forums, driving executive-level decision-making.

Operational Analyst – Order Management

Diageo
Bangalore
01.2020 - 12.2020
  • Led 20+ OTC process improvement projects, improving operational efficiency.
  • Developed UAT dashboards and macros, streamlining testing and reporting.
  • Proposed EDI enhancements, reducing dependencies and order errors

Order to Cash Analyst

Diageo
Bangalore
01.2017 - 12.2019
  • Managed supplier claims, disputes, and reconciliations, maintaining SLA compliance.
  • Reduced processing time by 15% through targeted automation.
  • Onboarded new associates, validating SOPs and compliance standards.

Supply Chain Specialist

AbInBev
Bangalore
01.2014 - 01.2017
  • Handled carrier relationships and shipment coordination, improving delivery efficiency.
  • Resolved inventory and material handling issues, enhancing profitability and timelines.
  • Managed booking operations and telecom logistics independently

Customer Service Associate

Accenture
Bangalore
01.2011 - 01.2014
  • Delivered front-line customer support via calls and emails, ensuring issue resolution.
  • Supported collections & credit management for high-value clients.
  • Trained and onboarded new team members to ensure service excellence.

Education

Bachelor Degree For Commerce -

Sree Venkateshwara Collage
Bangalore
04-2011

Skills

  • Customer Service & Order Management: Order-to-Cash, Claims Resolution, Escalation Handling, CRM
  • Operations Excellence: SLA/KPI Governance, Process Automation, Root Cause Analysis (RCA), SOP Development
  • ERP & Tools: SAP (FI, O2C, MDM), Anaplan, Oswald, EDI, HighJump, Softeon, Power BI, Excel (Macros, PivotTables)
  • Cross-Functional Collaboration: Finance, Supply Chain, Logistics, and Commercial Teams
  • Leadership & Strategy: Stakeholder Engagement, UAT Testing, Training & Onboarding, Transformation Projects

Certification

  • Lean Six Sigma Yellow Belt
  • Business Intelligence: Power Query & DAX
  • ERP/SAP & Order Management Systems (Oswald, Anaplan)

Timeline

Junior Manager – Finance & Operations

Diageo
01.2024 - Current

CIO Specialist – Finance & Operations

Diageo
01.2021 - 12.2023

Operational Analyst – Order Management

Diageo
01.2020 - 12.2020

Order to Cash Analyst

Diageo
01.2017 - 12.2019

Supply Chain Specialist

AbInBev
01.2014 - 01.2017

Customer Service Associate

Accenture
01.2011 - 01.2014

Bachelor Degree For Commerce -

Sree Venkateshwara Collage

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Sreethu Ranjit