SREEVANI SHAIK
MUMBAI
Summary
Dynamic professional with a proven track record at Canara Bank, excelling in client relationship management and credit analysis. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in teamwork and collaboration, consistently achieving targets through innovative strategies and meticulous risk assessments.
Overview
9
9
years of professional experience
Work History
Credit Manager
Canara Bank
07.2022 - Current
- Monitored accounts for signs of fraud and non-payment issues.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reviewed and analyzed loan procedures.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Mentored junior team members in credit management best practices to enhance overall department performance.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Recovery Manager
Canara Bank
07.2021 - 06.2022
- Maintained accurate records of all recovery actions, providing a solid foundation for informed decision-making and future strategy adjustments.
- Assisted in the development of company policies for recovery management, ensuring compliance with industry best practices and legal requirements.
- Ensured prompt escalation of high-risk cases to senior management, facilitating swift action when necessary to mitigate potential losses.
- Managed a diverse portfolio of complex cases, balancing priorities to achieve successful outcomes across all assignments.
- Improved recovery processes by implementing effective strategies and streamlining communication among team members.
- Enhanced client satisfaction with timely updates on recovery progress and detailed reports on completed tasks.
Branch Head
Canara Bank
09.2020 - 07.2021
- Streamlined operational processes for improved efficiency and cost reduction.
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Maintained accurate records of all transactions, ensuring audit compliance and data integrity.
- Conducted thorough credit analysis to minimize potential losses from delinquent accounts.
- Achieved consistent growth in loan portfolio by offering tailored financial solutions to clients'' needs.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Examined customer loan applications for loan approvals and denials.
Branch Operations Officer
Canara Bank
08.2017 - 09.2020
- Reviewed new accounts for required documentation.
- Conducted branch management and oversight of market area.
- Collaborated with other departments to maximize cross-selling opportunities and improve overall performance metrics.
- Achieved sales targets consistently by motivating employees through goal-setting exercises as well as offering ongoing support when needed.
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
- Contributed to overall company success by sharing best practices with colleagues at other branches and participating actively in cross-functional initiatives aimed at improving organizational performance on a larger scale.
- Addressed customer complaints effectively, restoring client confidence in our organization while preventing similar issues from arising again in the future.
- Developed and implemented strategies to deliver quality customer service.
- Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Monitored performance and completed appraisals for direct reports.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Complied with established internal controls and policies.
Assistant Manager
Canara Bank
05.2015 - 08.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
MBA - FINANCIAL MANAGEMENT
GANDHI INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Visakhapatnam, India02.2022
B.TECH - Electronics And Communication Engineering
JAWAHARLAL NEHRUTECHNOLOGICAL UNIVERSITY
KAKINADA06.2014
Skills
- Credit Reports
- Loan Origination
- Customer Engagement
- Client Relationship Management
- Risk Assessments
- Records Management
- Credit analysis
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
Languages
Telugu
Hindi
English
Timeline
Credit Manager
Canara Bank
07.2022 - Current
Recovery Manager
Canara Bank
07.2021 - 06.2022
Branch Head
Canara Bank
09.2020 - 07.2021
Branch Operations Officer
Canara Bank
08.2017 - 09.2020
Assistant Manager
Canara Bank
05.2015 - 08.2017
MBA - FINANCIAL MANAGEMENT
GANDHI INSTITUTE OF TECHNOLOGY AND MANAGEMENT
B.TECH - Electronics And Communication Engineering
JAWAHARLAL NEHRUTECHNOLOGICAL UNIVERSITY
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