Sree Vidya Chunduru
Summary
Have experience in Production support, Azure AVD support, Release Management Support of both production and pre-production environments releases in tools like GITLAB, GitHub, Jira, confluence and Out systems, Manual Releases in DBs, Change Requests Management, Application support, Batch processing, Job scheduling and monitoring, Incident Management, ServiceNow.
Experienced in working with Agile methodologies with continuous delivery.
Overview
7
7
years of professional experience
Work History
Technology Analyst
Infosys Ltd.
06.2018 - Current
- Performed daily/ad-hoc refresh activities for Pre-Production environments.
- Executed Production & Pre-Production deployments (tool-based & manual).
- Handled Change Requests with proper approvals and deployment procedures.
- Managed GitHub tasks including access provisioning.
- Prepared and uploaded quarterly SOX audit data.
- Conducted application version testing using Virtual Machines.
- Provided end-to-end support for Azure Virtual Desktop (AVD) deployments.
- Managed and tracked support tickets using Azure DevOps.
- Troubleshot AVD issues such as connectivity problems, slow performance, and profile loading failures.
- Optimized system resources (CPU, memory, network) for better performance.
- Collaborated with Azure Rapid Response VM Team for critical escalations.
- Audit LLE evidences for all releases to maintain compliances with standards.
- Regularly monitor tickets status, follow up on approvals and manage end to end release process efficiently.
- Collect release data from ITSM and create Jira tickers to track each release.
- Update the Jira tickets in alignment with the corresponding ITSM records while maintaining all the ticket statuses as per SLA process standards.
Education
Master of Computer Applications - Computers
Indira Gandhi Open University
Hyderabad, India 04.2001 -
Bachelor of Science - Computer Science
Andhra Loyola
Vijayawada, India06-2018
Skills
Software release Management
Timeline
Technology Analyst
Infosys Ltd.
06.2018 - Current
Master of Computer Applications - Computers
Indira Gandhi Open University
04.2001 -
Bachelor of Science - Computer Science
Andhra Loyola