SREEVIVASULA REDDY VESAM
Hyderabd
Summary
Experienced Senior System Administrator in managing and supporting IT systems. Enhancing AWS infrastructure and streamlining operations. Skilled in setting up, maintaining, and troubleshooting servers and software to keep everything running smoothly. Always focused on providing reliable, secure, and high-quality IT support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SENIOR SYSTEM ADMINISTRATOR
Encora
Hyderabad
05.2022 - Current
- Managed AWS infrastructure to support Vertex projects efficiently
- Monitoring infrastructure health, like CPU utilization, memory usage, and disk space to ensure system stability by using Datadog and CloudWatch
- Handled Opsgenie alerts proactively by analyzing monitoring metrics, performing rolling restart on instance or increasing and decreeing resources like CPU and memory
- Configured alerts and dashboards in Datadog for real-time monitoring and improved visibility of system performance
- Managed onboarding and termination tasks, including user provisioning and access management
- Modified and updated configuration files, ensuring proper application functionality and compliance with operational requirements
- Performed database backups and restores, ensuring data integrity and business continuity
- Generated customer-specific reports, providing insights and analysis to meet business needs
- Added and reset user credentials while ensuring security policies and access control measures were followed
- Executed monthly data updates, service releases, and patching for system stability and security compliance
- Performed system upgrades and migrations, ensuring minimal downtime and seamless transitions to newer versions
QA Team Lead
Tetrasoft India Pvt Ltd
Hyderabad
11.2017 - 11.2020
- Project: NASCO Benefits Testing
- Project Description: Tested the membership which was migrated from other platforms (CS90, QCare etc.) to NASCO, to verify that the benefits are applying on the claims according to the benefits specified in BPD (Benefit Plan Design Document) & Benefits Grid
- Preparing understanding documents and queries
- Evaluated the Requirements
- Processing the claims and validating benefits assigned on the claims
- Logged Defects, tracking the defects through the Bug life cycle and retesting the defects
- Have a daily calls with the Onsite-Coordinators on Testing Status and Issues
- Daily and Weekly Status reporting
- Prepared Test Summary report
- Prepared KT and Lessons learn Document
CMMI Administrator
Tetrasoft India Pvt Ltd
08.2010 - 10.2017
- Coordinate and manage the overall CMMI process implementation
- Maintain CMMI documentation, ensuring it is up-to-date and accessible
- Monitor CMMI work closely with process owners and other teams
- Assist in preparing for CMMI assessments, audits, or appraisals
- Ensure that CMMI-related reports, audits, and assessments are recorded and tracked
- Organize training sessions for the organization on CMMI-related topics
Education
Master of computer applications -
Osmania University
HyderabadBSC - Computers
SV University
RajampetSkills
- AWS management
- System monitoring
- Ticketing systems
- Technical documentation
- Performance analysis
- User training
- Diagnosing issues
- Windows administration (Active Directory Services, DHCP, DNS)
- GitHub
- JIRA board
- Service Now
- Datadog
- Opsgenie
Certification
- AWS Certified SysOps Administrator – Associate (SOA), 10/13/26
- AWS Certified Solutions Architect – Associate (SAA), 12/04/27
Languages
- English
- Telugu
Timeline
SENIOR SYSTEM ADMINISTRATOR
Encora
05.2022 - Current
QA Team Lead
Tetrasoft India Pvt Ltd
11.2017 - 11.2020
CMMI Administrator
Tetrasoft India Pvt Ltd
08.2010 - 10.2017
Master of computer applications -
Osmania University
BSC - Computers
SV University
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