Sreni Bandameedi

Hyderabad

Summary

Detail-oriented professional specialising in monitoring and observability tools, including SCOM, Prometheus, and Grafana. Background in cloud operating systems, encompassing AWS, Linux, and Windows Server, with a focus on incident and problem management following ITIL standards. Skills in application support, PowerShell automation scripting, and networking analysis using Wireshark drive service reliability improvements through JIRA and ServiceNow.

Overview

years of professional experience

Work History

Senior Software Engineer

Mphasis

Hdyerabad

04.2026 - Current

Managed cloud-based infrastructure services, ensuring optimal resource allocation and cost efficiency.
Conducted root cause analysis on incidents and outages, providing detailed reports and preventative measures.
Participated in on-call rotations, providing immediate response and resolution to critical system issues.
Delivered continuous improvement strategies, process optimisation approaches and operational engineering support to management team.
Provided clear and concise step-by-step technical support to guide clients.

Cloud Operations Engineer

Cornerstone On Demand

Hyderabad

12.2021 - 04.2026

Operated within 24x7 global support model, ensuring seamless shift handovers and uninterrupted service availability.
Oversaw on-call support for critical cloud incidents, ensuring timely resolutions.
Diagnosed complex SaaS integration issues, collaborating with Engineering and DevOps teams for root cause identification.
Collaborated with DevOps and Engineering teams to troubleshoot incidents across API, infrastructure, and database layers for swift service restoration.
Issued Major Incident Notifications and led Management Escalation Calls with senior stakeholders, ensuring timely communication throughout incidents.
Conducted routine health checks and service monitoring for premier customers, identifying risks and optimisation opportunities to enhance service quality.
Led integration of monitoring tools like Prometheus, Grafana, and Splunk, enhancing visibility and responsiveness to system performance.
Developed Python and PowerShell automation scripts to streamline operational tasks, boosting efficiency by 30%.
Addressed technical issues to enhance system performance. leading to increased system uptime and reliability.
Monitored ongoing processes, improving resource allocation for optimal performance.
Acted as primary technical contact for enterprise SaaS customers, providing multi-channel support to maintain strong client relationships.
Enhanced team capabilities by conducting training on product architecture and incident handling.
Created Knowledge Base articles and SOPs in Confluence, enabling self-service adoption and improving operational efficiency.
Streamlined processes by publishing standard operating procedures in Confluence and managing tickets in ServiceNow.
Driven by proactive incident handling, contributed to achieving 99% uptime.

Education

B. Tech - Electronics and Communication Engineering

Sreenidhi Institute of Science and Technology

Hyderabad, IN-TS

06-2021

Skills

Cloud Operating Systems & Environments: AWS, Linux, Windows Server
Monitoring & Observability: SCOM, Prometheus, Grafana, Uptrends, Dynatrace, Airflow, ActiveBatch
Incident & Problem Management: Incident Lifecycle, MINs, MECs, RCA, MTTR Reduction, Service Recovery, ITIL Framework, Incident Documentation
Application Support: APIs Troubleshooting, Service Reliability, Log Analysis
Deployment, Scripting & Automation: Bamboo, PowerShell, Python, SQL(Basic), Shell Scripting (Basic)
Monitoring & Automation: Alert Optimization, Dashboard Creation, Health Check Automation, Process Improvements

Networking & Debugging: Wireshark, Fiddler, Splunk, Event Viewer
Service & Operations Tools: JIRA, ServiceNow, Confluence, Salesforce
Database & Connectivity Tools: WinSCP, PuTTY, SQLyog, NoSQL Manager (MongoDB), TablePlus, FileZilla, Offset Explorer (Kafka)
Services: IIS, Apache Tomcat
Collaboration & Leadership: Stakeholder Engagement, Cross-Team Coordination, Mentoring, Knowledge Sharing, Process Improvement

Timeline