Sreya Rachel Rajan
Operations Manager
Chennai,TN
Summary
Over 55 months of experience includes two key components for every industry—people management and innovative solutions. The expertise built in solution-driven recommendations through process and tool innovations to solve business problems has me seeking opportunities to use people management, analytics and change management to improve business performance and profitability.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Operations Manager
Atomized Ltd.
Chennai, TamilNadu
08.2020 - 01.2022
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives- increased profits by £37K in a year
- Worked closely with the CEO to provide strategic planning and implementation, prioritizing customer satisfaction
- Onboarding new employees and providing the required training
- Drafted and implemented guidelines and processes for project management- Leaned out processes
- Updated operational processes as per HMRC and government requirements
- Building templates to maintain project details and employee information
- Building research, analysis and business models for all new upcoming projects
Senior Business Analyst
QuEST Global
Bengaluru, Karnataka
06.2017 - 08.2020
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes through data analytics
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies- Delivery Cadence reporting
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts- KPI dashboard creation and maintenance through trend analytics
- Reduced write-offs (revenue leakage) by $700K through tool changes, new contract introduction (NTE), elimination of $0 bill rate and in the process reduced by excess non-billable hours booked by 60%
- Developed a dashboard with real-time reporting to identify delays in invoicing cycle and successfully instituted a task force with CFT to reduce the cycle time from 27 to 5 days, thereby reducing aged UBR
- Increased departmental satisfaction score by 20% and resolved repeated issues by 60% by gathering insights through sentiment analysis from end users
- Departmental and project risk management in terms of cost, schedule and performance- investigated and resolved departmental non-conformances
Education
MBA in Finance
Christ University
Bengaluru 06.2015 - 05.2017
B.E in Electronics & Instrumentation
Hindustan College of Engineering
Chennai 08.2006 - 05.2010
Skills
Management information systems
Microsoft Excel
Business Analytics
Risk Analysis and Management
Managing Complex Projects
Agile Framework
Tableau
Certification
Introduction to ESG (CFI)
Volunteering
Various Non-governmental Organizations (Aug 2012- Feb 2015)
· This experience largely included volunteering with multiple NGOs in fundraising
· The fundraisers were planned and organized through bake sales and musical shows
Timeline
Introduction to ESG (CFI)
01-2022
French A2 completed (B1 on-going)
01-2022
Operations Manager
Atomized Ltd.
08.2020 - 01.2022
Agile (LinkedIn)
05-2020
Managing Complex Projects
02-2020
Business Analytics (IISC)
12-2018
Senior Business Analyst
QuEST Global
06.2017 - 08.2020
Cross Functional Decision Making & Business Impact
06-2016
MBA in Finance
Christ University
06.2015 - 05.2017
B.E in Electronics & Instrumentation
Hindustan College of Engineering
08.2006 - 05.2010