Sreya Roy

Roles & Responsibilities:

• Followed up with insurance companies to resolve claim denials and secure timely payments.
• Handled appeals process by reviewing denial reasons, preparing appeal documentation, and submitting reconsideration requests.
• Analyzed Explanation of Benefits (EOB) and denial codes to identify trends and root causes.
• Coordinated with internal teams and clients to address issues and ensure accurate claim processing.
• Maintained detailed records of claim status, follow-up actions, and resolution outcomes.
• Met productivity and quality targets while ensuring compliance with HIPAA and company guidelines.

Roles & Responsibilities:

• Handled inbound and outbound customer queries related to fraudulent transactions and account security.
• Investigated and analyzed suspicious account activities to prevent potential fraud and financial loss.
• Resolved customer concerns efficiently while ensuring a high standard of service and customer satisfaction.
• Escalated complex cases to higher authorities for further review and action, maintaining proper documentation.
• Educated customers on security best practices and fraud prevention measures.
• Maintained compliance with data security and confidentiality protocols while managing sensitive customer information.

Roles & Responsibilities:

• Performed precision soldering of electronic components on PCBs, ensuring adherence to IPC standards and quality benchmarks.
• Conducted thorough visual and functional quality inspections of assembled units, identifying defects and ensuring compliance with product specifications.
• Handled and organized sensitive electronic components, ensuring proper storage, handling, and usage to prevent damage or contamination.
• Collaborated with production and engineering teams to resolve assembly issues, improve processes, and maintain high product quality.
• Maintained accurate documentation of inspection reports, defect logs, and component usage for quality control and traceability.
• Ensured compliance with ESD (Electrostatic Discharge) safety standards while handling sensitive electronic parts.
• Assisted in training junior technicians on soldering techniques, inspection standards, and component handling procedures.