Sri Kumaran
CHENNAI
Summary
AR Caller bringing 5-year background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices. Prepared to bring talent and leadership to new opportunity in collections field.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR CLIENT PARTNER
ACCESSHEALTH CARE
05.2023 - Current
- Contacting insurances (by phone, e-mail and regular mail) for eligibility, benefits, network status and authorization, documenting information.
- Verify eligibility within the database system to members and providers.
- Analyze faxed requests and documentation to determine coverage and approval utilizing criteria; utilize nurses for medical reviews when necessary.
- Process requests for Prior Authorization.
- Acts as a liaison between the payer and clinic schedulers/medical support staff.
- Code each diagnosis of service and procedures according to standards.
SENIOR CLIENT PARTNER
Omega Healthcare
01.2022 - 05.2023
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Maintained high volume of calls to meet demands of busy group.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
AR CALLER
Access health care
Chennai
05.2019 - 12.2021
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Used skip tracing and other techniques to locate debtors.
Education
B.E - Mechanical Engineering
VELS UNIVERSITY
Chennai 08.2015 - 05.2019
SSLC -
Lakshmi Garden
Vellore 08.2014 - 05.2015
Skills
- Call center experience
- Issue investigation
- Till counting
- Documentation
- Coordination
- Conifer
- Ventra
- Accurate payment posting
- Cash application
- Performance improvements
- Ms Office
- Excel
- C
Disclaimer
Hereby I declare that the information given above is true to the best of my knowledge.
Languages
English
Advanced
C1
Timeline
SENIOR CLIENT PARTNER
ACCESSHEALTH CARE
05.2023 - Current
SENIOR CLIENT PARTNER
Omega Healthcare
01.2022 - 05.2023
AR CALLER
Access health care
05.2019 - 12.2021
B.E - Mechanical Engineering
VELS UNIVERSITY
08.2015 - 05.2019
SSLC -
Lakshmi Garden
08.2014 - 05.2015