SRI LAKSHMI BATNA

Dedicated Risk and Fraud Investigation Specialist with over 5 years of experience in analyzing and mitigating financial and operational risks. Seeking to leverage strong analytical skills and attention to detail to contribute to Amazon's success in safeguarding against potential threats and losses.

Investigated fraudulent activities such as false delivery claims, missing shipments, or unauthorized diversions Collaborated with security teams to identify patterns of fraud and prevent financial losses. Implemented data-driven approaches to detect anomalies in delivery routes.

Enhanced Fraud Detection Using Investigation Tools – Utilized Amazon’s internal investigation tools to analyze transactional anomalies, leading to the identification of 30% more fraudulent activities and improving risk mitigation.
Lost Shipment & Package Recovery Program
Developed escalation procedures to track lost or misrouted shipments. Worked with carriers to reduce delivery errors and improve recovery rates.
Analyzed root causes and proposed solutions to minimize future losses.
Dispute Resolution & Customer Impact Analysis
Led investigations into customer complaints related to transport discrepancies.
Coordinated with logistics, customer service, and finance teams to resolve disputes.

Process Optimization for Compliance Reviews – Streamlined SOP adherence and risk assessment workflows, increasing compliance case resolution efficiency by 20% and reducing manual review errors.