Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Timeline
Generic
SRI MANIKANDAN TK

SRI MANIKANDAN TK

Home Town: Coimbatore

Summary

As a Technical Team Manager, dedicated to driving operational excellence and fostering team growth within a reputable organization.

Holding 12 + Years of Experience in the Medical Diagnostic Industry.

Expertise in managing cross-functional teams, Committed to continuous professional development and Passionate about ensuring high-quality service operations while achieving strategic goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Zonal Service Manager

Werfen (Transfuion & Transplant)
09.2017 - Current
  • Spearhead regional operations management, leading technical support and service delivery across South India.
  • Implement service efficiency models that optimize uptime, reduce cost, and enhance customer satisfaction.
  • Lead talent development initiatives, designing training programs that upskill technicians and foster a culture of service excellence.
  • Drive strategic service planning, aligning technical solutions with business growth and profitability goals.
  • Collaborate with global teams to create technical documentation and knowledge-sharing resources.
  • Driving the Customer Engagement Programme to discuss service needs and develop effective and practical solutions.

Senior Customer Support Engineer

Trivitron Healthcare Pvt Ltd
05.2016 - 08.2017
  • Lead and coordinate the service team to ensure timely execution of preventive and breakdown maintenance calls at customer sites for diagnostic equipment, ensuring adherence to priority and service standards.
  • Manage the effective allocation and resolution of service calls.
  • Refurbishment & Installation Planning, Managing the team of Instrument Validation.

Bio-Medical Engineer

Microbiological Laboratory- Coimbatore, TN.
05.2013 - 04.2016
  • Lead the training of biomedical technicians to enhance their proficiency in equipment operation, troubleshooting, repair, and maintenance.
  • Laboratory Setups and Architectural planning as per the quality standards.
  • Instrumentation Procurement and Operational Planning.

Education

MBA - Operation & Supply Chain Management

St-Joseph College
Bengaluru /
01.2024

BE - Electrical And Electronics Engineering

Karpagam University
Coimbatore /
01.2013

Diploma - Electrical And Electronics Engineering

GPTC
Coimbatore /
01.2009

Skills

  • Recipient of the Best Service Excellence Award (India) from IMMUCOR for three consecutive years, recognizing outstanding commitment to service quality and customer satisfaction
  • Managing channel partner operations across India
  • Valuable experience in Project Management, Operations Management, Quality Assurance, Team Building, Strategic Planning, and Resource Planning
  • Driving cross-functional team collaboration
  • Strategic business planning
  • Training and Development

Certification

Certified For:

  • Immunohematology Analysers:

Echo & Echo Lumena, Galileo, Neo and IRIS

  • FLowcytometers: LUMINEX- LX100, LX200, FM3D
  • CLIA: Liaison from Diasorin.
  • Electrophoresis Analysers: Minicap, Minicap FP, Capillarys2 from Sebia.


Hands on Service Experience for:

  • Centaur XP, BN-prospec, and Advia2120from Siemens
  • VIDAS, Bactalert, Vitek2 from Biomeriux.
  • Culture Plate Manufacturing machine from AES.

Languages

Malayalam
Tamil
Hindi
English

Disclaimer

I hereby declare that all statements made herein are true to the best of my knowledge.

Timeline

Zonal Service Manager

Werfen (Transfuion & Transplant)
09.2017 - Current

Senior Customer Support Engineer

Trivitron Healthcare Pvt Ltd
05.2016 - 08.2017

Bio-Medical Engineer

Microbiological Laboratory- Coimbatore, TN.
05.2013 - 04.2016

MBA - Operation & Supply Chain Management

St-Joseph College

BE - Electrical And Electronics Engineering

Karpagam University

Diploma - Electrical And Electronics Engineering

GPTC

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