Sri Manjunath K
Bengaluru
Summary
Senior Software Engineer | Certified Azure Administrator | Expert in Enterprise Desktop Support, ServiceNow & ITIL
Overview
8
8
years of professional experience
Work History
Senior Software Engineer
MOURI TECH
10.2022 - Current
- Delivered effective enterprise desktop support for software and hardware issues over six years.
Exhibited strong customer service through clear communication with end users.
Utilized the ServiceNow ticketing system for efficient incident management.
Troubleshot and repaired PCs, laptops, MACs, tablets, mobile phones, and printers.
Possessed robust knowledge of Windows OS, Office Suites, VPN connectivity, and Active Directory.
Implemented systems like Bomgar to enhance user support.
Demonstrated expertise in Cisco telephony systems, VOIP technologies, and networking practices. - Ensured continuous user satisfaction by offering round-the-clock assistance for urgent issues.
Ms Engineer
NTT GLOBAL DATA CENTERS & CLOUD INFRASTRUCTURE INDIA PRIVATE LIMITED
11.2021 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Process Associate
SDS PATHOLOGY INDIA PRIVATE LIMITED
10.2017 - 03.2020
- Directed the triage and resolution of queries, optimizing internal ticket management processes.
- Led the resolution process for internal and external queries by efficiently managing ticket systems.
- Managed the triage and resolution of internal and external queries through effective internal ticket management.
Education
BCA -
IEC University
01.2019
Skills
Microsoft Excel and Office 365
Azure Administrator Associate
Certification Credential ID: 9CCA82CB0367684C
ITIL framework understanding
Awards
Go Extra Mile Award Q2 2023 2024
CSAT Performer
Timeline
Senior Software Engineer
MOURI TECH
10.2022 - Current
Ms Engineer
NTT GLOBAL DATA CENTERS & CLOUD INFRASTRUCTURE INDIA PRIVATE LIMITED
11.2021 - 10.2022
Process Associate
SDS PATHOLOGY INDIA PRIVATE LIMITED
10.2017 - 03.2020
BCA -
IEC University
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