Summary
Overview
Work History
Education
Skills
Key Achievements
Timeline
Generic

Sri Raghavendran

Coimbatore

Summary

Results-driven Quality Assurance Engineer with 2 years of experience specializing in manual and automated testing of complex, large-scale systems within Prime Video. Leverages 4 years of prior deep-domain experience in customer support for the same platform to build exceptionally effective, user-centric test strategies. Excels at translating real-world customer pain points into comprehensive test cases, ensuring the delivery of a flawless viewer experience. Proven ability to rapidly diagnose, reproduce, and resolve elusive defects in content delivery and metadata pipelines.

Overview

6
6
years of professional experience

Work History

QA Associate

Amazon development center India private limited
Chennai
09.2022 - 02.2025
  • Engineered and maintained automated test suites for Prime Video's content ingestion and metadata services, utilizing Selenium for UI automation and REST-assured for API validation, achieving ~40% coverage of critical regression test scenarios.
  • Developed robust automation scripts in Java to validate complex content lifecycle workflows, integrating tests into the Jenkins CI/CD pipeline to enable reliable nightly regression runs and ensure build stability.
  • Collaborated with development and product teams to analyze requirements, define test strategies, and ensure comprehensive automation coverage for new features within an Agile framework.
  • Performed deep-dive root cause analysis for automation failures, distinguishing between environment flakiness, test script defects, and actual product bugs, improving script reliability by 25%.
  • Authored and documented 200+ test cases in TestRail, streamlining test execution and reporting processes for the QA team.

Associate

Amazon development center India private limited
Coimbatore
10.2018 - 09.2022
  • Served as a technical expert and primary point of contact for resolving complex customer escalations related to Prime Video streaming, content availability, and metadata discrepancies.
  • Developed and documented advanced troubleshooting protocols for Tier 2 support, reducing average ticket resolution time for escalations by 20%.
  • Authored 50+ knowledge articles and conducted training sessions for global support teams, enabling faster diagnosis and accurate routing of customer issues.
  • Acted as the crucial liaison between customer support and engineering teams, translating vague user-reported issues into clear, actionable, and reproducible bug reports in JIRA.
  • Developed a deep, operational understanding of the end-to-end Prime Video content lifecycle, player ecosystem, and partner integration points.

Education

Bachelor of Engineering - Mechanical Engineering

Dhanalakshmi Srinivasan College of Engineering
Coimbatore
06-2013

Skills

Core Competencies & Technical Skills

  • Testing Types: Integration Testing System Testing Regression Testing User Acceptance Testing (UAT) Black/Grey Box Testing Smoke & Sanity Testing
  • Automation & Tools: Selenium WebDriver REST-assured Postman TestRail cucumber JIRA Jenkins Git
  • Languages & Scripting: Java
  • Domain Expertise: Content Lifecycle Management Metadata Pipelines Video Playback Agile/Scrum Customer Issue Triage & Reproduction Defect Root Cause Analysis

Key Achievements

  • Leveraged intimate knowledge of customer pain points from prior support role to identify and automate testing for a high-defect area of the content pipeline, preventing 15+ potential customer-facing bugs from reaching production.
  • Recognized as a Subject Matter Expert (SME) for content lifecycle issues, consistently handling the most complex escalations and providing critical user feedback that informed multiple product improvements.

Timeline

QA Associate

Amazon development center India private limited
09.2022 - 02.2025

Associate

Amazon development center India private limited
10.2018 - 09.2022

Bachelor of Engineering - Mechanical Engineering

Dhanalakshmi Srinivasan College of Engineering

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Sri Raghavendran