Sri Teja
Hyderabad
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Operations Team Lead
MarketStar
07.2021 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Created comprehensive training materials designed specifically to enable seamless onboarding of new team members and maintain consistency in operational standards.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
- Overachieved Month on Month Targets by 200%
Head Of Sales
Laalsa
09.2020 - 01.2021
- Developed and implemented an effective sales strategy that increased onboarding volume by 35% and revenue by 27%, while expanding market penetration by 11%
- Utilized CRM and analytics tools to identify previously untapped market opportunities, which resulted in 6% growth in new customers
- Facilitated the optimization of regional sales approaches to align customer needs and expectations with the company's product offerings
- Mentored and developed a team of Regional Sales Managers, resulting in a 25% increase in year-over-year sales performance
- Established and cultivated solid business relationships with new or existing customers.
Inside Sales Team Lead
Conceptual Pictures Worldwide Pvt. Ltd.
01.2019 - 07.2020
- Developed and maintained training materials and led training sessions, resulting in a 143% increase in sales quota attainment
- Improved new hire onboarding time by 45%, and increased team average monthly revenue by 25%
- Created and implemented a scorecard system for tracking individual performance, maintaining compliance and overall sales team effectiveness
- Monitored sales performance using a variety of KPIs, including sales quotas and customer retention rates.
Consultant
Uber
12.2016 - 12.2018
- Exceeded sales goals consistently by an average of 40%, successfully developed new strategies to engage customers, and built relationships with key stakeholders
- Implemented targeted campaigns to drive sales, resulting in a 10% increase in revenue year-over-year
- Cultivated client relationships to achieve a positive response rate of 80 percent and increased repeat onboarding rate among customers by 35 percent
- Used a comprehensive customer segmentation model to identify potential leads and track opportunities.
Customer Service Representative
Amazon
04.2015 - 10.2016
- Provided feedback on customer service efficiency, leading to a 12% improvement in satisfaction scores
- Resolved 80% of complaints within 4 hours via email and phone
- Responded to customer queries following company policies
- Facilitated cross-departmental communication and routed escalations to appropriate teams.
Education
Post Graduate Diploma in Management - Operations Management and Supervision
IMT CDL Ghaziabad
04.2025
Global Challenges in Business Specialization - International Business
University of Illinois Urbana-Champaign
06.2024
Bachelor of Arts - BA -
Arni University
04.2014
Skills
- Sustainability Disclosure
- Operational Excellence
- Cost Reduction
- Logistics Management
- Stakeholder Management
- Customer relationship development
- Customer Relationship Management
- Requirement (SDR)
- Kanban
Certification
- Value Chain Management
- Lean Six Sigma Green Belt (LSSGB)
- Scrum Master
- Google Project Management Certificate
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursAffiliations
- Project Management Institute
Timeline
Operations Team Lead
MarketStar
07.2021 - Current
Head Of Sales
Laalsa
09.2020 - 01.2021
Inside Sales Team Lead
Conceptual Pictures Worldwide Pvt. Ltd.
01.2019 - 07.2020
Consultant
Uber
12.2016 - 12.2018
Customer Service Representative
Amazon
04.2015 - 10.2016
Post Graduate Diploma in Management - Operations Management and Supervision
IMT CDL Ghaziabad
Global Challenges in Business Specialization - International Business
University of Illinois Urbana-Champaign
Bachelor of Arts - BA -
Arni University
- Value Chain Management
- Lean Six Sigma Green Belt (LSSGB)
- Scrum Master
- Google Project Management Certificate
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