Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sri Vidya

Sri Vidya

Bangalore

Summary

Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Quality Analyst

Hinduja Global Solutions
03.2018 - Current
  • Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
  • Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Provided technical support to customers on issues related to product quality.
  • Managed a team of Quality Analysts and provided guidance on best practices for testing protocols.
  • Performed root cause analysis of reported defects and developed corrective action plans accordingly.
  • Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
  • Participated in creating company guidelines for moral, ethical and legal policies, integrating applicable law enforcement and health and safety considerations.
  • Maintained quality assurance procedure documentation.
  • Participation in client calls, Sync-up calls & BLM on a weekly basis to review overall performance improvement in the process.
  • Submitted reports & Quality slides to senior management to aid in business decision-making and planning.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
  • Created and revised procedures, checklists and job aids to reduce errors

Account Assistant and HR Consultant

Singapore Infotech Pvt Ltd
07.2016 - 12.2017
  • Documented sales, customer interactions and concerns and generated update reports for senior management.
  • Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
  • Generated financial reports and summaries for management review.
  • Presented monthly, quarterly and annual statements to support financial planning.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Corrected discrepancies in financial records for balanced books.
  • Recruitment incharge and arranging the interview
  • Preparing payroll
  • Maintaining the employee contract and HR policy

Claim Processing Executive {CPE}

Hinduja Global Solutions
03.2014 - 05.2016
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Total of 2.2 Years of experience in Direct Settlement Processing / Third Party Processing and Provider and Correspondence (HK, SG and UK Dubai, China (ROW))
  • Provision & work with manager in attending the targets given with no compromise in quality, analyzing reports, devising strategies to enhance team’s efficiency thus contribute to the team & department performance.
  • As a claim processor handling claims effectively, providing concise advice, negotiating problems & meeting productivity targets & SLAs with consistency.
  • As a processor, was to keep SLA targets by keeping TAT (Turnaround Time) low and steady so can achieve require input given.
  • Preserving Quality parameters at 98 % to 99.25% on all claims every month on the job

Education

B.Com - Commerce

Sri Sai College For Womens
Bangalroe
05.2013

Skills

  • Work Delegation
  • Team Assignments
  • Application Review
  • Team Leadership Abilities
  • Customer Service
  • Problem-Solving

Certification

  • Advanced Six Sigma Yellow Belt - Jul'23
  • Advanced Six Sigma Green Belt - Dec'23

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Kannada
Proficient (C2)
C2

Timeline

Senior Quality Analyst

Hinduja Global Solutions
03.2018 - Current

Account Assistant and HR Consultant

Singapore Infotech Pvt Ltd
07.2016 - 12.2017

Claim Processing Executive {CPE}

Hinduja Global Solutions
03.2014 - 05.2016

B.Com - Commerce

Sri Sai College For Womens

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Sri Vidya