SRI AISHWARYA SELVARAJU
Thanjavur,TN
Summary
Customer Service Executive supporting branch-level client interactions with a calm, service-led approach. Handles customer queries, follows up on account concerns, and keeps communication clear across routine service requests and issue resolution. Brings the customer-facing mindset expected in Senior Customer Service Executive roles.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Officer
Suryoday Small Finance Bank
11.2024 - 03.2026
- Supported account opening support by verifying documents and guiding customers through branch procedures.
- Managed complaint resolution with calm communication, helping address service issues and follow up on pending concerns.
- Assisted branch operations by coordinating day-to-day service tasks and maintaining organized customer records.
- Verified KYC documents and escalated incomplete cases for timely review and correction.
Education
B.E, MBA - HR
ANNA UNIVERSITY
08-2022
Skills
Customer service escalation
Cash handling
Complaint resolution
Relationship management
MS Office
Customer query handling
Service recovery
Account opening support
KYC verification
Branch operations support
Documentation control
SAP purchase module
GeM portal processing
E-office administration
Branch cash balancing
Teller operations
Certification
BEC PRELIMINARY
Timeline
Customer Service Officer
Suryoday Small Finance Bank
11.2024 - 03.2026
B.E, MBA - HR
ANNA UNIVERSITY