SRI AJAY KRISHNA BASKARAN

• Monitored system performance using Grafana, Putty and splunk dashboards whenever there is a spike in the application and made it in control which is to be 60 percent and also worked on the script in an efficient way to optimize system performance
• Resolved major of incident tickets within the first call resolution period (4 hours) and I was a top player in handling major number of tickets.
• Resolved incidents within TRT 100 percent and reduced average ticket resolution time by 30%.
• Performed root cause analysis (RCA) and implemented solutions (workaround) to prevent recurring application issues.
• Collaborated with vendor teams for application patches and upgrades, reducing system downtime.

• Managed user support tickets via ServiceNow, improving customer satisfaction scores and maintained our KPI 100%
• Executed SQL queries for data analysis and issue resolution.
• Supported 500+ Users in the system.

Worked as a trainee during the time period mentioned and learnt Java,C++ skills those time.