Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sri Amsa Kothapalli

Supply Chain Management Graduate & HR Professional
Hamilton

Summary

Experienced Compliance and Human Resources professional with over 4 years of expertise in managing regulatory compliance, human resources, and administrative operations. Adept at problem-solving, team leadership, and fostering organizational growth through proactive strategies. Skilled in risk analysis, project management, and employee development.

Overview

11
11
years of professional experience
4
4
Certifications

Work History

Co-Worker

IKEA
12.2023 - Current
  • Delivered exceptional customer service by proactively greeting customers and ensured FCR (First Contact resolution), enhancing overall satisfaction and retention.
  • Conducted thorough inspections, built, and accurately priced merchandise while efficiently managing returned products and inventory control.
  • Efficiently implemented pricing forecasting models for returned, damaged, displayed, and discontinued products, driving increased revenue and reducing product wastage, contributing to operational efficiency and sustainability at IKEA.
  • Collaborated with cross-functional teams like Returns, Self-Serve, Full-Serve and other teams to enhance IKEA's multichannel customer service operations, focusing on improving service fulfillment and delivery performance.
  • Cultivated an inclusive and welcoming atmosphere aligned with IKEA’s core values, promoting diversity and positive team dynamics.
  • Ensured operational efficiency by maintaining high standards in offline and online ‘As-Is', driving productivity and reducing waste.
  • Supported sustainability initiatives at IKEA by reducing operational waste through optimized inventory control and product recovery processes.
  • Prioritized customer and employee safety by implementing proactive measures and adhering to safety protocols, ensuring a secure and compliant work environment.

Senior Client Assist Specialist

Intralinks (SS&C)
4 2021 - 04.2023
  • Spearheaded projects for the Customer Success team, ensuring client requests are met promptly and efficiently
  • Managed client expectations, acting as a liaison between clients and internal teams
  • Mentored new employees and contribute to the development and testing of applications, enhancing cost efficiency.
  • Developed and maintained performance reports to track key metrics, ensuring timely project delivery and continuous client satisfaction.
  • Led process improvement initiatives by streamlining communication workflows between clients and internal teams, reducing response times and enhancing overall operational efficiency.

Compliance & HR/Administrative Officer

Anthelio Business Technologies (An Atos Business)
01.2017 - 07.2018
  • Implemented and managed the Quality Management System (QMS) while ensuring ISO 9001 compliance
  • Led recruitment, vendor management, and contract renewals
  • Organized quality meetings and maintained performance standards in compliance with regulations.

HR & Administration Executive

Index Studios
11.2015 - 01.2017
  • Managed recruitment, onboarding, and payroll processes
  • Conducted performance evaluations, resolved employee grievances, and ensured compliance with labor laws

HR Analyst

Unisys
09.2014 - 09.2015
  • Conducted internal audits and provided data insights for workforce planning and HR strategy.

Risk Investigator

Amazon
10.2013 - 07.2014
  • Conducted fraud investigations and risk assessments for transactions on Amazon’s platform.

Education

Postgraduate Diploma - Supply Chain Management

Mohawk College
Canada
04.2001 -

Postgraduate Diploma - Strategic Global Business Management

Conestoga College
Canada
04.2001 -

MBA - Human Resources & Marketing

Chaitanya Bharathi Institute of Technology
India
04.2001 -

Bachelor of Science - Biotechnology

Villa Marie Degree College For Women
India
04.2001 -

Skills

  • Decision Making and Problem Solving
  • Process Improvement and Sustainability Initiatives
  • Forecasting
  • Excellent Interpersonal Skills
  • Stress Management and Adaptability
  • Business Communication
  • People and Vendor Management
  • Organizational Skills in Human Resources
  • Strategic Planning and Proactive Thinking
  • Risk Analysis and Regulatory Compliance
  • Advanced MS Office Proficiency

Certification

Certified Supply Chain Leader (CSCL) Designation (In Progress) : 5 Modules and 2 Workshops will be completed by 16 December 2024

Languages

English
Hindi
Telugu

Timeline

Co-Worker

IKEA
12.2023 - Current

Compliance & HR/Administrative Officer

Anthelio Business Technologies (An Atos Business)
01.2017 - 07.2018

HR & Administration Executive

Index Studios
11.2015 - 01.2017

HR Analyst

Unisys
09.2014 - 09.2015

Risk Investigator

Amazon
10.2013 - 07.2014

Postgraduate Diploma - Supply Chain Management

Mohawk College
04.2001 -

Postgraduate Diploma - Strategic Global Business Management

Conestoga College
04.2001 -

MBA - Human Resources & Marketing

Chaitanya Bharathi Institute of Technology
04.2001 -

Bachelor of Science - Biotechnology

Villa Marie Degree College For Women
04.2001 -

Senior Client Assist Specialist

Intralinks (SS&C)
4 2021 - 04.2023

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Sri Amsa KothapalliSupply Chain Management Graduate & HR Professional