Sri Chandana Nadiminti
Network Engineer
Bengaluru
Summary
Results-driven NOC Engineer with extensive experience in managing network incidents, ticket triage, and system monitoring to ensure optimal uptime and performance. Expertise in configuring and troubleshooting Cisco routers and switches, along with strong proficiency in firewall management using Palo Alto and Satara Cloud technologies. Demonstrated ability to swiftly resolve critical issues while supporting updates and patches, all while maintaining comprehensive technical documentation to improve operational efficiency. Committed to delivering high-quality support and enhancing network reliability in fast-paced environments.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Associate Technical Engineer
Kyndryl Solutions Private Limited
07.2023 - Current
- Serve as a network operations center (NOC) for a dedicated client engineer handling network-related user incidents and tickets.
- Utilized ticketing tools to triage and efficiently resolve technical issues, enhancing response time.
- Employ ticketing tools to triage and address technical issues efficiently.
- Coordinate with cross-functional teams to ensure prompt communication and issue resolution.
- Monitored system performance metrics, ensuring high availability and reliability for critical applications.
- Supported implementation of software updates and patches for improved system efficiency.
- Employing Palo Alto and Satara cloud for firewall device management.
- Handled major incidents and resolved critical network issues efficiently.
- Created and updated technical documentation for system configurations and troubleshooting procedures.
Education
MBA - Finance And HR
NARAYANA INSTITUTE OF MANAGEMENT SCIENCES
Anantapur, India 04.2001 -
Bachelor of Science - Computer Science and Engineering
Srinivasa Ramanujan Institute of Technology
Anantapur, India 04.2001 -
High School Diploma -
NTR Junior College
Anantapur, India 04.2001 -
Skills
Networking & Cybersecurity
Certification
CCNA 200-301 – Passed 2024
Timeline
Associate Technical Engineer
Kyndryl Solutions Private Limited
07.2023 - Current
MBA - Finance And HR
NARAYANA INSTITUTE OF MANAGEMENT SCIENCES
04.2001 -
Bachelor of Science - Computer Science and Engineering
Srinivasa Ramanujan Institute of Technology
04.2001 -
High School Diploma -
NTR Junior College
04.2001 -
Career Objectives
- Enhance operational efficiency by optimizing ticket triage processes and reducing incident resolution times.
- Strengthen network security through advanced firewall management (Palo Alto, Satara Cloud) and proactive monitoring of vulnerabilities.
- Drive cross-functional collaboration to improve communication between engineering, support, and client teams for faster issue resolution.
- Contribute to innovation by supporting the deployment of software updates, patches, and automation tools that improve system reliability.
- Develop leadership skills to mentor junior engineers, manage critical incidents, and lead projects that align with organizational goals