Srichitraa M
Chennai
Summary
Detail-oriented customer service associate with 2.5+ years experience with strong issue resolution and active listening skills. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Amazon Development Centre
Chennai
05.2023 - 03.2026
- Assisted customers with inquiries through various communication channels.
- Resolved customer issues efficiently using internal support systems.
- Provided product information and recommendations to improve customer satisfaction.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed according to company policies.
- Demonstrated active listening skills when responding to customer questions and complaints.
Trainee Engineer
Hubert Envirocare Systems
Chennai
06.2019 - 12.2022
- Assisted in designing and developing eco-friendly waste management solutions.
- Collaborated with team members on projects focused on sustainable engineering practices.
- Conducted research on environmental regulations and compliance standards for projects.
- Documented technical specifications and reports to ensure compliance and guide project execution.
Education
B.E. - Civil Engineering
Jeppiaar Maamallan Engineering College
Chennai05-2019
Skills
- Customer service
- Customer relationship management
- Issue resolution
- Product knowledge
- Problem solving
- Attention to detail
- Active listening
Languages
English
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Timeline
Customer Service Associate
Amazon Development Centre
05.2023 - 03.2026
Trainee Engineer
Hubert Envirocare Systems
06.2019 - 12.2022
B.E. - Civil Engineering
Jeppiaar Maamallan Engineering College