Sridevi Bhat
HR Recruiter, Customer Executive- Back End Operations(Canada), Currently Home Maker
Bangalore
Summary
Dynamic professional with a proven track record at HSBC Bank in customer inquiry resolution and back-end operations. Skilled in process improvement and team collaboration, I enhanced service quality and reduced processing times. Adept at coaching and mentoring, I fostered a high-performing team environment while developing strong product knowledge to meet customer needs.
Motivated and results-driven HR professional with a strong background in recruitment and talent management. Known for excellent communication, organizational, and leadership skills. Proven success as a top-performing recruiter with a passion for building effective teams and fostering positive workplace relationships. Enthusiastic about continuous learning and upgrading technical skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative(back End Ops)
HSBC Bank
10.2009 - 08.2011
- Processed and resolved customer inquiries efficiently, enhancing service quality and ensuring high satisfaction levels.
- Collaborated with team members to streamline back-end operations, resulting in improved workflow efficiency and reduced processing times.
- Trained new staff on operational procedures, fostering a collaborative environment and improving overall team performance.
- Assisted in the development of training materials, enhancing team knowledge and operational effectiveness.
- Engaged with cross-functional teams to address operational challenges, driving solutions that improved customer experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
HR Recruiter
Acculogix Software Solutions
08.2007 - 10.2009
- Collaborated with hiring managers to develop job descriptions, aligning candidate profiles with departmental needs and objectives.
- Developed creative sourcing methods to expand the talent pool.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
Education
MBA - Human Resources Development
Srinivas Institute of Management Studies (SIMS), Mangalore U
Mangalore06.2007
Bachelor of Science - Biotechnology And Computer Science
DVS College of Science And Arts
Shimoga 06.2005
Skills
Customer inquiry resolution
Accomplishments
Awarded Best Recruiter for ITEs division at Acculogix
Awarded Best Performer for the year 2010-2011 at HSBC
Timeline
Customer Service Representative(back End Ops)
HSBC Bank
10.2009 - 08.2011
HR Recruiter
Acculogix Software Solutions
08.2007 - 10.2009
MBA - Human Resources Development
Srinivas Institute of Management Studies (SIMS), Mangalore U
Bachelor of Science - Biotechnology And Computer Science
DVS College of Science And Arts