SRIDEVI GOPISETTY
IT CSD
Hyderabad
Summary
IT professional with strong foundation in providing exceptional technical support. Proven ability to manage and resolve variety of IT-related issues efficiently. Known for reliable team collaboration and adaptability to dynamic environments. Skills include troubleshooting, customer service, and technical knowledge.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Service Desk Analyst
Alliant Group India
08.2023 - Current
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Streamlined user account management by automating the onboarding and offboarding processes.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
IT Service Desk Analyst
CDK Global
10.2018 - 07.2023
- Incident and request management
- Service now
- Hardware and software related issues
Education
Bachelor of Arts -
PB Siddhartha College of Arts And Sciences
Vijayawada, India 04.2001 -
Skills
Network troubleshooting
Certification
Office365 Admin
Timeline
IT Service Desk Analyst
Alliant Group India
08.2023 - Current
IT Service Desk Analyst
CDK Global
10.2018 - 07.2023
Bachelor of Arts -
PB Siddhartha College of Arts And Sciences
04.2001 -
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