SRIDEVI GOPISETTY
IT CSD
Hyderabad
Summary
IT professional with strong foundation in providing exceptional technical support. Proven ability to manage and resolve variety of IT-related issues efficiently. Known for reliable team collaboration and adaptability to dynamic environments. Skills include troubleshooting, customer service, and technical knowledge.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Service Desk Analyst
Alliant Group India
08.2023 - Current
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Streamlined user account management by automating the onboarding and offboarding processes.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
IT Service Desk Analyst
CDK Global
10.2018 - 07.2023
- Incident and request management
- Service now
- Hardware and software related issues
Education
Bachelor of Arts -
PB Siddhartha College of Arts And Sciences
Vijayawada, India 04.2001 -
Skills
Network troubleshooting
Remote support
System monitoring
Ticketing system proficiency
Data backup and recovery
Incident management
Application support
Escalation management
Hardware support
Service desk experience
Technical issues analysis
Certification
Office365 Admin
Timeline
IT Service Desk Analyst
Alliant Group India
08.2023 - Current
IT Service Desk Analyst
CDK Global
10.2018 - 07.2023
Bachelor of Arts -
PB Siddhartha College of Arts And Sciences
04.2001 -