Sridevi Mannem
Hyderabad
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Team Leader
Vodafone Essar Limited
04.2013 - 02.2016
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Maintained database systems to track and analyze operational data.
Back Office Executive
Vodafone Essar Limited
12.2007 - 01.2013
- Developed and updated calendars to schedule team and customer meetings.
- Maintained inventory for back-office supplies, computers and work-stations.
- Analyzed trends and reported on areas of improvement or change.
- Resolved nodal desk issues over calls n through mail communication.
- Send reports to higher officials on daily basis.
- Managed back-office sales team through coaching and sales technique training.
- Organized company functions and events to improve employee morale.
Telicaller
Magus Customer Dialog
06.2006 - 11.2007
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Handled approximately Number inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.
- Answered calls, took messages, and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily cold calling and outreach to build sales pipeline.
- Completed daily and weekly sales reporting using assigned tools.
- Recorded and updated customer information in online systems.
- Qualified leads and set up customer appointments for outside sales team.
- Followed up with customers to solicit further sales.
- Informed current and prospective customers of promotions and new or upgraded products.
- Called prospective customers in designated market area to qualify leads.
Education
Vardhaman College Of Engineering - Electronic And Communication
Kendriya Vidyalaya
Uppal03.2005
Skills
- Mentoring
- Technical Support
- Team Supervision
- Documentation and Reporting
- Issue Resolution
- Staff Education and Training
- Giving Constructive Feedback
- Conflict Resolution
- Client Support
Languages
English, Hindi
Upper intermediate (B2)
Timeline
Team Leader
Vodafone Essar Limited
04.2013 - 02.2016
Back Office Executive
Vodafone Essar Limited
12.2007 - 01.2013
Telicaller
Magus Customer Dialog
06.2006 - 11.2007
Vardhaman College Of Engineering - Electronic And Communication
Kendriya Vidyalaya
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