Sridevi Mudiganti
Delivery Director
Hyderabad
Summary
A dynamic leader with extensive Project/Program/Delivery Management experience. With 20+ years of IT Experience, proven success in managing P&L, delivery of large accounts, operations, competency building, customer/stakeholder management. Capable of developing innovative plans and activities that facilitates growth. Possesses excellent leadership, interpersonal, communication and negotiation skills.
PMP, CSM, SAFe, ITIL and Green Belt certified. Responsible for management and business growth of programs with revenue $44 Mn, headcount of 140 associates with profitability margins ranging from 17-32%.
Overview
21
21
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Delivery Director
Centific Global Technologies
8 2022 - Current
- Accountable for coordinated management of multiple related projects directed toward strategic business and other organizational objectives
- Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
- Define and initiate projects, and manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
- Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
- Coach, mentor and lead personnel within a techno-functional team environment
- Present periodic reports on the current program, future opportunities, and client issues
- Participate in and oversee the design, development/customization of applications and technical design documentation process and code review process, for correctness and timeliness
- Work closely with quality assurance resources to create test plans and ensure that issues are properly assigned, fixed, and regressed.
- Fostered strong relationships with clients through transparent communication channels, resulting in increased trust and satisfaction levels.
- Enhanced delivery efficiency by implementing innovative process improvements and streamlining workflows.
- Improved customer satisfaction with timely delivery of products and services, addressing concerns promptly and professionally.
- Managed cross-functional teams for successful project completion, consistently meeting deadlines and budget requirements.
- Led team in achieving high-performance standards, ensuring consistent quality across all deliveries.
- Streamlined reporting processes to provide clear visibility into project status updates for stakeholders at various levels of the organization.
- Coached team members on best practices for effective communication, problem-solving, and time management skills.
DELIVERY/PROGRAM/SENIOR TECHNICAL PROJECT MANAGER
Tata Consultancy Services Limited
2012.06 - 2022.08
- Managed end-to-end delivery of IT services (project lifecycle management, end user support, coach and mentor delivery team, and risk management) to the customer while following ITIL/PMP best practices
- Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
- Managing communications with customers and all the relevant stakeholders, users on the retired applications
- Led and participated in new business development activities such as proposals
- Engaged in pre- proposal strategic activities, proposal reviews, proposal writing and start-up activities
- Drove process improvement using Lean Six Sigma methodology to solve inefficiencies with employee productivity
- Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency, and customer satisfaction
- Managed onboarding and training for new employees and independent contractors
- Allocated resources utilizing RACI matrix and tracked resource utilization on a regular basis
- Conducted biweekly progress review meetings within the teams
- Managed stakeholders across all the LoBs and business groups
- Handled day-to-day client management, portfolio/program delivery, team development and maintained high-profile influential relationships
- Set realistic client expectations and made every effort to exceed them
- Monitored the account performance according to plan - Worked with project managers to proactively identify situations that require rapid intervention and allocation of resources
- Evaluated the annual and quarterly targets and planned the next steps based on that
- Analyzed the customer's business performance to identify growth, up-sell, or cross-sell new business opportunities
- Assisted the clients in assessing their requirements and provided resolutions to conflict through meetings and discussion
- Supervised and guided account and project managers in their position - Coached, trained and motivated them to achieve better results
- Delegated authority to junior managers and kept a regular follow up on work completed
- Communicated with account and sale executives regularly to improve the results and enhance professional relations with clients
- Manage customer needs, working closely with the sales team to make sure additional revenue goals within account can be met.
TECHNICAL LEAD
Tata Consultancy Services Limited
2010.06 - 2012.12
- Assessed project milestones and team performance to keep staff on-task
- Teamed on development of technology roadmap spanning for 2 years
- Identified value opportunities to exploit product for maximum business effectiveness
- Researched and adopted new technologies to add value to existing offerings
- Offered input on technical related strategic planning initiatives
- Supervised architecture, design and implementation of company-wide platforms and applications
- Drove technical initiatives to align with long-term business strategies.
DEVELOPER PROGRAMMER
Tata Consultancy Services Limited
2006.12 - 2010.12
- Worked on Requirement Gathering with Clients and also as a business systems analyst
- Prepared test plans and worked on UAT, regression testing and delivery of code
- Used critical thinking skills, decisive judgment and worked with minimal supervision
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development
- Participated in team development of divisional standards for technology use.
TRAINEE/DEVELOPER
Satyam Computer Services Limited
2003.11 - 2006.11
- Shadowed senior team members to learn all related jobs and tasks
- Attended training courses to build understanding of processes, techniques and industry
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills
- Maintained status reports to keep stakeholders up-to-date on project progression
- Filled out timesheets and paperwork according to identified requirements
- Closely monitored procedures under direction of leadership to identify potential areas for improvement
- Offered technical support and troubleshot issues to enhance office productivity.
Education
Master of Computer Applications - Computer Applications
Osmania University
IndiaBachelor of Science - MPE
Osmania University
HyderabadSkills
Program & Project Management Methodologies (SCRUM, Agile, Waterfall)
Technology Implementations (Application Design/Development)
Risk Analysis and Control Management
Team Building / Leadership Business Process Modeling / Re-Design
Vendor Management
Software Development Life Cycle (SDLC)
Project Management Tools: MS Project, MS Excel, MS Visual Source Safe, HP Quality Center, JIRA, MS Visio, MS Word, MS PowerPoint
Methodologies/Techniques: SDLC, Agile Methodologies - SPRINT (SCRUM), Waterfall, Risk analysis - SWOT analysis, GAP analysis
Technologies: .NET, JAVA, SharePoint.
Database: SQL Server, Oracle, MS Access, Data Warehouse Programming Languages: C, C++, VC++, Java, J2EE, EJB, Visual Basic, Visual Studio,
Bugs/Issue tracking system:JIRA,MS Team Foundation Server
Version control: TFS, Visual Source safe
Delivery Management
Stakeholder Management
Staff Management
Contract Management
Customer Focus
Requirements Gathering
Application support
Certification
PMI Certified Project Management Professional (PMP)
Passport Details
E 2715932 issued in Hyderabad
Career Overview
- Experienced IT Delivery Director/Delivery Manager/Program Manager and a certified Project Manager with strong experience in Delivery, program, and project management, managing mid to large sized teams and overseeing the delivery of large, cross-functional, complex enterprise-level IT applications and systems. Proven record in delivering global multi-year, multi-million-dollar full life cycle systems implementation using Agile/Scrum and Waterfall methodologies. Adept at building strong relationships with global C-level management. Specialize in design, planning, execution, control, and monitoring of Banking, Insurance, Financial Services & Healthcare related IT activities. Experienced in developing, mentoring, and leading successful workforce teams. Strong techno-functional background and leadership skills on complex application platforms. Experienced in project definition, project planning & priority setting, resource planning, project tracking, delegating, and negotiating tradeoffs. Proven excellence in problem resolution, delegating and empowering direct reports. Ability to multi-task and adjust for rapidly changing priorities and schedule disruptions. Extensive use of Office products like MS-Excel, MS-Word, Visio, MS-Project, and others. Ample knowledge in Java, J2EE, EJB, .Net, C, C#, Pro
- C, XML, PHP, COM/DCOM, ActiveX, ASP, Perl, HTML, UNIX, Transact-SQL, ODBC, JDBC, Apache, and Web-sphere technologies.
Pan
AJDPM7224J
Personal Information
- Date of Birth: 02/13/1979
- Marital Status: Married
Timeline
DELIVERY/PROGRAM/SENIOR TECHNICAL PROJECT MANAGER
Tata Consultancy Services Limited
2012.06 - 2022.08
TECHNICAL LEAD
Tata Consultancy Services Limited
2010.06 - 2012.12
DEVELOPER PROGRAMMER
Tata Consultancy Services Limited
2006.12 - 2010.12
TRAINEE/DEVELOPER
Satyam Computer Services Limited
2003.11 - 2006.11
Delivery Director
Centific Global Technologies
8 2022 - Current
Master of Computer Applications - Computer Applications
Osmania University
Bachelor of Science - MPE
Osmania University
PMI Certified Project Management Professional (PMP)
SAFe Agile certified.
CSM certified.
Certified in ITIL Foundation, Intermediate CSI, Service Transition and Service Operations.
Certified in Lean Six Sigma Green Belt.
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