Sridevi Nallari

Job Profile:

• Dynamic career with nearly 13 years of expertise in Operations & Learning & Development in KYC
• Established proven record of providing Corporate Learning & Development Training Solutions in-line with business, growth objectives & initiatives such as assessing learning and development needs, programs, articulating, designing and implementing
• Increased leading transition initiative responsible for Knowledge capture & Knowledge transfer activities
• Actively involved in Go Digital Program to transform Learning solutions to be aligned to futuristic learning approach
• Established Process Training, Regulatory driven needs Assessment & Training Matrix
• Offered International Training, SME Capability and Identification
• Content Development, Training design & multi location process training management
• Client relationship management, stake holder management, leading strong team of trainers across location
• Maintained energy and enthusiasm in fast-paced environment.

• De-escalating legal issues, social media and CEO's office related to Credit Cards and Deposits.
• Researching comments raised on BBB (Bad business bureau) and above offices and ensuring logical and risk free resolution is reached.
• Lead team of 13 members and driving results and ensuring we go beyond CTQ (Critical to Quality) Metrics
• Conducting team meetings and keeping morale of team high in delivering results.
• Provide cross training to associates on new applications.
• Doing quality audits and also live audits of team and providing feedback.
• BAU management and Assisting Manager in handling escalations
• Managing, coaching & mentoring team members
• Analysis of errors; giving feedback to respective team members based on analysis training new hires
• Preparing and sending Monthly Statistics of Team to Reporting Manager.