Sridevi R

• Conduct an HR interview with the candidates

Screening and Shortlisting: As the candidates are fresh out of college, an HR screening in terms of.

• Educational qualification,
• Active back logs,
• CGPA Score,
• Ascertain language proficiency,
• Check on the willingness to intern in the hometown or office location.
• Check on the salary proposal by the company.
• Share details of batch with platform and batch commencement

Share the details with the HR Hiring Manger, once the HR round is cleared they are then routed to the Technical assessment.

Loan recovery and Payment collection-

• Contact customer with overdue payments via phone calls, emails etc for repayment of the loan on time
• Remind customers about their repayment and negotiate for payment schedule
• Liaise with collection executives and put together a schedule for payment collection from customers by the executives.
• Cash collection - the amount collected by the executives should be updated in the system and handed over to the bank teller for record updating.

Account Monitoring -

• Regularly monitor accounts for overdue loans in terms of consumer durables. Update customer data on payments, and maintain a tracker and MIS on a monthly basis.
• Present the cheque for payment.

Customer Relationship Management-

• Handle customer queries and grievances related to overdue accounts in a professional manner.
• Build trust and ensure customers understand the importance of timely payment.

Reporting and Coordination:

• Prepare daily, weekly and monthly reports on collection progress
• Collaborate with internal teams like credit and legal department for escalated cases
• Provide feedback to management on customer issues and repayments trends

Legal and Escalation activities:

• Initiate legal proceedings against defaulters when necessary
• Liaise with recovery agents and law enforcement agencies if required