Sridevi Returi

Duration: Feb 2024 - Aug 2025: Worked as a Frontend Developer, and Production and Application Support Senior Analyst.

Client (1): Synchrony Financial: It is a consumer financial services company, headquartered in the United States. The company offers consumer financing products, including credit, promotional financing, loyalty programs, installment lending to industries, and FDIC-insured consumer savings products through Synchrony Bank, its wholly owned online bank subsidiary.
Project: E-Commerce Extension (Front End Developer): Shopify, Magento, WooCommerce, and Big Commerce (Synchrony Payment Extension and Promotional Widget):

Technologies Used: Frontend: React JS, HTML, CSS, Backend: Node.js.

Description: Payment extension project for Shopify and Magento merchants. The project encompassed two key processes: buying products through PLCC, and applying for Private Labeled Credit Cards (PLCC).
Worked with key components of React.js to enhance front-end functionality in custom Shopify themes and embedded apps.

• Developed and integrated Node.js server-side logic to support Shopify backend operations and webhook handling.
• Customized Shopify storefronts using React-based components to improve UI/UX and performance.
• Implemented API communication between Shopify REST/Graph APIs and custom backend services built with Node.js.
• Collaborated on Shopify app development using the Shopify App Bridge, Polaris UI components, and React.
• Built secure backend logic in Node.js for order processing, customer management, and cart operations within Shopify apps.
• Fixed bugs and optimized performance in React-based Shopify customizations, ensuring compatibility with different browsers and devices.
• Applied best practices in React and Node.js to improve code reusability, maintainability, and application scalability.

Production & Application Senior Analyst & Developer: Resolved critical production issues across Shopify, Magento, WooCommerce, and BigCommerce platforms.
Handled incidents such as payment failures, API errors, product sync issues, and UI bugs.
Coordinated hotfix deployments, post-release, and pre-release validations.

Monitoring the dashboard applications. Developed and maintained RESTful APIs using Core Java to support business functionalities and integrate with external and internal services.

Collaborated with frontend teams to build and test API endpoints, ensuring smooth data flow and performance optimization.

Handled incident management and resolved minor production issues, ensuring minimal disruption, and timely service restoration.

Performed APIGEE traffic monitoring and API analytics to identify bottlenecks, improve performance, and enforce security policies.

Conducted New Relic metrics analysis and report generation to track system health, error rates, and response times.

Improved Java production log structure for enhanced debugging, and better traceability of issues in production systems.

Created and configured custom alerts and dashboards for proactive monitoring of application and API performance.

Validated production environments post-deployments, ensuring system stability, and successful feature rollouts.

Delivered detailed analysis and actionable insights through logs, metrics, and incident data to drive continuous improvements.

Duration: April 2023 – February 2024:

Role: L2/L3 Support Engineer & Product Support Specialist

Client (2): Commercial Bank of Dubai (CBD)

This is a publicly traded UAE bank headquartered in Dubai, offering retail, commercial, corporate, treasury, and wealth management services.

• Led a team supporting critical banking applications, including Mobile Banking, Online Retail Banking, iBank, Supply Chain Finance, WealthInvestor, ATM (Card Capture), ICC Loyalty, IST Switch, and Kofax.
• Acted as the primary point of contact for weekly performance updates, preparing and presenting status reports to both client stakeholders and internal management.
• Efficiently handled task distribution, ensured balanced workloads, and maintained team morale through effective communication and leadership.
• Maintained comprehensive Knowledge Transfer (KT) documentation and recordings for all supported applications to ensure smooth onboarding and cross-training.
• Supported incident management, root cause analysis, and service restoration, contributing to improved application stability and SLA adherence.
• Fostered a collaborative work environment while maintaining high standards of performance, accountability, and service delivery.

Duration: January 2023 – April 2023:

Client (3): Discovery, Financial Services of the USA.

Role: Application Management Specialist.

Key Responsibilities:

• Delivered proactive production support for financial applications, including personal loans, credit cards, and student loan systems, ensuring high availability and performance.
• Enhanced system efficiency by monitoring dashboards, IBM schedulers, and executing Linux commands for daily job health checks.
• Investigated and resolved job failures, performing root cause analysis, and implementing permanent fixes to reduce recurring incidents.
• Supported various ASK BTs involving SQL and Data Management (DM) applications, contributing to data integrity and system optimization.
• Developed Standard Operating Procedures (SOPs) and support documentation, improving knowledge transfer and onboarding efficiency.
• Coordinated and executed monthly and yearly change tasks, ensuring successful implementation and compliance with change management policies.
• Collaborated with cross-functional teams to resolve complex incidents and system issues, maintaining seamless operations across the production environment.
• Assisted in training and mentoring new team members, increasing overall team efficiency and productivity.
• Worked in mainframe environments (e.g., SAVERS) to support legacy financial systems, and ensure smooth data processing.

Duration: March 2022 – April 2023.

Role: Java Trainee Developer / Full-Stack Java Intern.

• Underwent hands-on training in Core Java, focusing on object-oriented programming, exception handling, collections, and multithreading.
• Successfully developed a banking application featuring login authentication, transaction history, and fund transfers using Java.
• Built and deployed web applications using Spring MVC and Spring REST APIs, implementing modular and maintainable back-end logic.
• Gained practical experience with CI/CD pipelines in Jenkins, learning how to automate build and deployment workflows in real-world scenarios.
• Worked with Docker for containerizing Java applications, enabling consistent deployment across environments.
• Used Git for version control and collaboration, managing branches, pull requests, and merge workflows in team-based projects.
• Practiced building end-to-end application features, including APIs, UI integration, and database connectivity.