Dedicated professional with several years of valuable experience in customer service, grievance resolution, and cash handling. Adept at managing and exceeding customer expectations through effective communication, problem-solving, and conflict resolution skills. Proven ability to handle financial transactions with precision and integrity, ensuring compliance with company policies. Committed to delivering exceptional service and resolving issues promptly. Seeking to leverage my expertise to contribute to a customer-focused team and drive operational excellence.
Sales of the Banks products and services.
Develop and nurture relationship with existing customers, to generate new business from them.
Originate and acquire new leads from existing customers and other sources, to convert into business for the branch, by means of marketing calls and customer visits.
Cross selling of third party products like insurance, to existing customers.
Lead generation for Current and Savings Accounts- CASA to new customers and increase of balance with existing customers.
Lead generation for various loan products like housing loan, Jewel loan, vehicle loan, personal loan etc.
Regular calls and visits to customers and leads for relationship building.
Responsible for timely processing of bank transactions like Account Opening, fund transfer, cheques etc.
Ensuring timely resolution of customer queries and improving customer relationship through good service.
Responsible for handling day to day branch operations and efficiently handling all branch operation related tasks.
Compliance to the banks rules, internal guidelines, systems and procedures.
Effectively and efficiently handling any assignment given by the Branch Manager or Management from time to time.