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Hi, I’m
SRIDHAR GUNDU
Deputy Manager
MUMBAI
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
years of professional experience
6
years of post-secondary education
1
Certification
4
Languages
Work History
HDFC LifeMumbai, India
Deputy Manager
06.2022 - Current
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Prepared annual budgets with controls to prevent overages.
- Created reports and analyzed and interpreted data.
- Maintained, documented and presented progress reports to leaders.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed and recorded new policies and claims.
- Coordinated with contracting department to resolve payer issues.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Checked documentation for accuracy and validity on updated systems.
ICICI BankMumbai, India
Deputy Manager
04.2018 - 06.2022
Job overview
- Manage a team of approx 15FPR and ensure that all key metrics of performance as per the
- Client SLA are met and exceeded Handling the tasks of conducting training sessions to promotional staff on the product and service of the company Maintaining the quality and providing the resolution to clients within the defined TAT
- Conducting timely clients meetings to understand the requirements Handling escalations effectively by analyzing and resolving issues with appropriate solutions
- Manage team performance and responsible for the overall development of the team Proactively work and participate in initiatives taken up for process improvement and business excellence
- Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance Responsible for overall performance of the team including establishing and achieving key performance indicators, key goals and objectives, risk mitigation, and compliance with supervisory procedures and regulations Handling all banking products like NEFT, RTGS, Fund Transfer, IMPS, UPI, API (for all products including Composite API), Eazypay
- Resolving the issues/gaps/errors in the API products
Capita India Pvt Ltd
Senior Associate
04.2015 - 03.2018
Job overview
- Worked as a senior executive for UK’s Life and Pensions services to settle claims of the clients
- Processing claim requests and payments of pension policies and also carries quality audits to review team members work, conducting quality checks of team member
- Provide guidance and training to the members as appropriate to improve results and experience level
- To keep a track on SLAs and maintain the updates of process and develop technical changes assuring quality assessment of claims
- To identify breaches and complains on time and escalate problems or risk to team member and also find a relevant solution to resolve the problem
- Look after the team and SLA in the absence of Team manager and ensure team have met daily target
- Contribution in the areas of quality checks, training, and authorization of payment
- Provide guidance and training to the new joiners and updating with the new instruction received from IFA
- Continuously update skill by participating in professional training
- Authorizing payment of the pension policies requested by the client on time without missing SLAs maintain treating customer fairly policy.
Quikr India Pvt Ltd
Back Office Executive
03.2013 - 04.2015
Job overview
- Reviewing ads posted by the users
- Need to maintain the quality of correct ads publish
- Training for new joiners
- Need to check the content of the ads posted
Education
GURU NANAK KHALSA COLLEGE Mumbai UniversityMumbai
Bachelor from Accounting and Finance
06.2008 - 06.2011
AES JUNIOR COLLEGE Mumbai UniversityMumbai
Higher School Certificate
06.2006 - 03.2008
AES HIGH SCHOOL Maharashtra BoardMumbai
Secondary School Certificate
06.2005 - 04.2006
Skills
Advanced Lean Six Sigma Yellow Belt Certifiedundefined
Certification
Advanced Lean Six Sigma Yellow Belt Certified with Certificate number - SG0321YB000523
Accomplishments
● Received "Top Performer Award" 5 times in the year 2016 and 2017 for maintaining quality at work and assisting colleagues on the floor.
● Received "Top Contributor Award" thrice for contributing in maintaining the queues and training hand by hand.
● Received "Star of the Month" and "Star of the Quarter Award" in 2017.
● Reduced number of complaints and breaches in the year 2019, 2020 and 2021 by identifying the error and provided the process improvement plan.
● Received Code of Conduct Award for Successfully Completion of Project in ICICI Bank for year 2020 - 2021
Interests
Timeline
Deputy Manager
HDFC Life
06.2022 - Current
Deputy Manager
ICICI Bank
04.2018 - 06.2022
Senior Associate
Capita India Pvt Ltd
04.2015 - 03.2018
Back Office Executive
Quikr India Pvt Ltd
03.2013 - 04.2015
GURU NANAK KHALSA COLLEGE Mumbai University
Bachelor from Accounting and Finance
06.2008 - 06.2011
AES JUNIOR COLLEGE Mumbai University
Higher School Certificate
06.2006 - 03.2008
AES HIGH SCHOOL Maharashtra Board
Secondary School Certificate
06.2005 - 04.2006
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