Sridhar Jakkani
Hyderabad
Summary
Results-driven Project Support Analyst at Sitero Solutions with a proven track record in cross-functional coordination and data analysis. Successfully enhanced project tracking efficiency and established a knowledge base that expedited customer resolutions. Skilled in deploying intelligent systems and known for strong problem-solving abilities, achieving significant improvements in operational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Support Analyst
Sitero Solutions India Private Limited
Bangalore
01.2023 - 11.2024
- Facilitated cross-functional collaboration to ensure accurate documentation and enhance project tracking efficiency.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Monitored progress of projects to identify areas of improvement or risk.
- Coordinated with stakeholders to define project scope and objectives.
- Identified, addressed and either resolved or escalated project issues.
Quality and Compliance Analyst
Launch IT Consulting India Private Limited
Hyderabad
07.2016 - 11.2018
- Created a real-time dashboard to represent key business metrics, enabling quick decision-making by management.
- Constructed a knowledge base addressing application-related issues, resulting in expedited customer resolutions.
- Proactively monitored system performance to identify and mitigate potential issues before affecting customers.
- Worked with cross-functional teams to resolve data-related issues, attaining 100% improvement in accuracy.
- Established a new document management system, improving version control and user access efficiency.
- Developed a training program for customer service representatives, boosting satisfaction ratings by 90%.
Junior Associate Customer Support
Infobrain Technologies Pvt Ltd
Hyderabad
05.2012 - 08.2013
- Delivered technical support via phone and email, achieving 100% customer satisfaction rate.
- Resolved escalated technical issues for end users, ensuring prompt assistance.
- Developed a comprehensive knowledge base to enhance customer self-service and minimize support inquiries.
- Generated weekly progress reports on key objectives related to assigned projects.
- Answered telephones, directed calls, and took messages.
- Monitored customer feedback through surveys and focus groups.
Customer Service Professional
Sitel India Limited
Hyderabad
03.2008 - 03.2010
- Developed customer knowledge base to enhance self-service capabilities and decrease support inquiries.
- Implemented efficient customer support chats, improving response accuracy and reducing service costs.
- Responded to customer inquiries promptly and professionally, maintaining high satisfaction levels.
- Documented support processes, achieving zero errors in customer service operations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
B.Com - Computers
SVS Degree Collage
Karnataka01.2008
Skills
- AI agent creation
- Deployment of intelligent systems
- Generative AI implementation
- Data analysis
- Quality assurance
- Technical support
- Cross-functional coordination
- Problem-solving abilities
- Analytical skills
- Self motivation
Certification
- Building and Deploying Intelligent AI Agents, Scaler, 2025
- Generative AI, Linked In, 2024
Languages
English
First Language
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Timeline
Project Support Analyst
Sitero Solutions India Private Limited
01.2023 - 11.2024
Quality and Compliance Analyst
Launch IT Consulting India Private Limited
07.2016 - 11.2018
Junior Associate Customer Support
Infobrain Technologies Pvt Ltd
05.2012 - 08.2013
Customer Service Professional
Sitel India Limited
03.2008 - 03.2010
B.Com - Computers
SVS Degree Collage
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