Sridhar Jena
Noida
Summary
To be a successful person in all aspects of life and to attain the knowledge that would be helpful to the organization where my knowledge and abilities can be shared and enriched in connection to organization goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Desktop Support Engineer
iAlitus Infosolutions Pvt. Limited
01.2018 - Current
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Performed server patching activities using Windows Server Update Services.
- Maintained inventory of all equipment, software licenses and warranties.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Provided training to end-users on basic usage of computer applications.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Participated in IT projects related to desktop support services.
- Interacted with vendors regarding purchase orders, invoice payments.
- Attended customer service meetings to address any ongoing issues or concerns.
- Analyzed logs from various sources such as Event Viewer, Performance Monitor, for troubleshooting purposes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Documented repair processes and helped streamline procedures for future technical support actions.
Customer Service Officer
Acme Transport
Noida
02.2022 - 02.2024
- Provided customer service in a courteous and professional manner.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Developed strategies to improve customer service processes and procedures.
- Created reports summarizing customer feedback data for management review.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Monitored inventory levels of products available for sale to customers.
- Updated internal databases with new account information as needed.
- Provided general administrative support including filing documents, scheduling appointments.
- Managed daily operations of the Customer Service Department.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Trained new employees on company policies related to customer service practices.
Background Verification
IISERVZ
11.2021 - 04.2023
- Analyzed large datasets to identify trends, risks, and opportunities for improvement.
- Prepared reports on operational performance metrics utilizing SQL queries.
- Created dashboards in Tableau to visually represent complex data sets.
- Produced daily, weekly, and monthly reports summarizing key performance indicators.
- Documented findings from data analysis projects with detailed write-ups.
- Collaborated with cross-functional teams on data mining initiatives.
Backend Executive
Tradologie
07.2020 - 07.2021
- Provides data by operating a computer
- Determines sequence of operations by studying production schedule
- Performs defined tasks per documented instructions/processes
- Prepares equipment for operations by accessing software in computer
- Makes appropriate changes to the documentation, as needed
- Monitors and manipulates daily system jobs
- Starts operations by entering commands
- Maintains operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments in the process
- Generates reports from batch jobs and distributes to end-users
- Maintains incident logs for all monitored systems
- Resolves user problems by answering questions and requests
- Ensures operation of equipment by completing preventive maintenance requirements and tests and following manufacturer’s instructions
- Troubleshoots malfunctions
- Continuously monitors and reacts to IT operations processing schedule
- Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within IT department) regarding computer-related problems
- Maintains supply inventory by checking stock to determine inventory level
- Maintains client confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
Education
Intermediate -
CBSE Board
12.2015
High School -
Board
12.2013
Graduation -
Avviare Educational Hub
Skills
- MS-Office
- MS-Excel
- Google Sheets
- One Drive
- Customer service
- Remote diagnostics
- Software installation
- Hardware and software upgrades
- System administration
- Technical support expertise
- Windows operating system
- Operating systems
- Mobile device management
- Network and server management
- IT security management
- Hardware installation
- Video conference support
- Mac OS operating system
- Troubleshooting and diagnosis
- Technical support
Languages
- English
- Hindi
- Odia
Hobbies and Interests
- Listening to Soft Music
- Playing Cricket
Disclaimer
I hereby declare that all the information provided here is true. In case any evidence is required supporting documents would be provided for the same.
Roles And Responsibilities
- Provides data by operating a computer.
- Determines sequence of operations by studying production schedule.
- Performs defined tasks per documented instructions/processes.
- Prepares equipment for operations by accessing software in computer.
- Makes appropriate changes to the documentation, as needed.
- Monitors and manipulates daily system jobs.
- Starts operations by entering commands.
- Maintains operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments in the process.
- Generates reports from batch jobs and distributes to end-users.
- Maintains incident logs for all monitored systems.
- Resolves user problems by answering questions and requests.
- Ensures operation of equipment by completing preventive maintenance requirements and tests and following manufacturer’s instructions.
- Troubleshoots malfunctions.
- Continuously monitors and reacts to IT operations processing schedule.
- Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within IT department) regarding computer-related problems.
- Maintains supply inventory by checking stock to determine inventory level.
- Maintains client confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Personal Information
- Father's Name: Vipeen Kumar Jena
- Date of Birth: 05/02/97
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Service Officer
Acme Transport
02.2022 - 02.2024
Background Verification
IISERVZ
11.2021 - 04.2023
Backend Executive
Tradologie
07.2020 - 07.2021
Desktop Support Engineer
iAlitus Infosolutions Pvt. Limited
01.2018 - Current
Intermediate -
CBSE Board
High School -
Board
Graduation -
Avviare Educational Hub
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