Sridhar P

• Formulate and implement aftermarket strategies to increase market penetration in alignment to ELGi's business strategy.
• Responsible for managing service activities and to improve customer satisfaction for Malaysia, Vietnam , Philippines and Singapore (MVPS)
• Responsible for ensuring achievement of aftermarket targets for sales of spares as well as service for (MVPS)
• Responsible for managing aftermarket costs for MVPS
• Review and monitor customer satisfaction index performance.
• Ensure effective dealer management across geographies.
  Lead and manage the aftermarket team.

1. Lead Generation

ü Select potential customers from database, tenders, and surveys in the assigned business territory.

ü Visit customers & communicate about products.

ü Assess requirements and specifications.

2. Technical Presentation / Discussions

ü Study and understand the customer requirement.

ü Formulate and present technical aspects to concerned customers.

ü Highlight product specifications, benefits and service standards

ü Communicate with consultants regarding product development, features & benefits, new product introduction etc.

ü Plan & demonstrate products

3. Dealer Management

ü Identification of dealers

ü Periodic evaluation and development of dealers

ü Dealer training

4.. Business Planning

ü Compile & forward customer feedback to marketing.

ü Formulate & submit projections based on market conditions and feedback

1.Service Efficiency

ü Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.

ü Improve utilization hours

ü To pass on the business lead generated, to the sales engineer both for aftermarket products and equipment.

2. Dealer Training

ü Train dealer engineers to solve complex technical problems.

ü Keep them updated with relevant technical information.

ü Monitor complaint registers of dealers and track dealer performance.

3. Failure reporting

ü Timely reporting of warranty complaints and product quality related issues.

ü Escalation of customer feedback

4. Customer Value

ü Review and monitor customer needs

ü Visit machine installations

ü Coordinate the service to be provided

5. Spares and Service order and Execution

ü CO ordinate with dealer engineers and Visited the customer for Spares order to achieve the target.

ü Monitor the dealer area customers to prevent the spurious spares entry.

ü Direct service given to Key customers and get the ASC order.

ü Co-ordinate with logistics and production for timely delivery the spares to dealer and Customer.

ü Collect payments as per negotiated terms from Dealer and Customer.

ü Follow up on outstanding and statutory documents. Eg. C forms

Ø Attend the Warranty Service complaint.

Ø Attend the Periodical service visit of AMC.

Ø Attending the break down service complaint

Ø Increasing the AMC Customers & Spare Parts Sales

Ø Market Survey and Increase the Cold Calls.

Ø Maintain the account statements, Credit Notes & Debit Notes.

Ø Servicing and Overhauling of Reciprocating Air Compressor. And driers (Kirloskar, KG Khosla, Elgi)

Ø Air leakage Identification and Air Leak arresting in Textile Plant

Ø Pipe line Fabrication for Compressed Air System.

Ø Data collection for Energy conservation in Compressed Air System.

Ø Schedule preparation and attending maintenance service.